Salesforce Technical Architect

About Us

Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America. We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.

What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use. Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.

We’re a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we’re just getting started.

We are hiring a Salesforce Technical Architect to own the technical design and architecture of our Salesforce org, with a major focus on Salesforce CPQ and Salesforce Billing, plus ownership of native and custom integrations connected to Salesforce. You will be the technical leader responsible for ensuring the platform is scalable, secure, maintainable, and aligned to business needs, while still being comfortable rolling up your sleeves to design, debug, and build solutions alongside our Salesforce Admins.

This role partners closely with Operations, Sales, Marketing, Customer Success, Accounting, Finance, and Engineering to support quote-to-cash workflows and the systems that connect to Salesforce. You will set standards for architecture, integration patterns, and release discipline, and lead resolution of complex cross-system issues when they arise.

• Own and evolve Salesforce architecture (data model, security/sharing, automation strategy, environments/SDLC, and integration patterns) as the org scales.
• Serve as the technical owner for Salesforce CPQ and Billing, partnering with stakeholders across the quote-to-cash process to translate pricing and packaging requirements into scalable configuration.
• Design and optimize CPQ capabilities including product/configuration strategy, pricing rules, approvals, quote templates, and performance tuning.
• Drive CPQ and Billing reliability through disciplined configuration management, documentation standards, testing rigor, and release governance.
• Design and maintain Billing automation to ensure accurate invoicing, renewals/amendments, credits, and subscription/order integrity, with clear reporting visibility from order through invoice.
• Partner with Accounting and Finance to ensure data integrity and reconciliation between Salesforce Billing, Sage Intacct, and payment processing systems.
• Own end-to-end integrations (native and custom) using REST/SOAP APIs, webhooks, and middleware platforms. Troubleshoot and resolve complex cross-system failures (data mismatches, timing/race conditions, auth failures, rate limits) and improve monitoring and observability.
• Provide hands‑on expertise in Apex, LWC, triggers, and Salesforce development best practices, including change management. Stay current on Salesforce releases and recommend improvements to performance, security, and user experience.

• 7+ years in the Salesforce ecosystem in senior Admin, Developer, Technical Lead, or Architect roles supporting production environments.
• Proven ownership of Salesforce CPQ design and configuration in scaling organizations (products, pricing, approvals, quoting, and downstream impacts).
• Hands‑on experience with Apex, LWC, and triggers, plus strong Salesforce testing and change/release management practices.
• Strong integration experience using REST/SOAP APIs, webhooks, secure authentication patterns, and middleware platforms (Mule Soft, Boomi, or similar).
• Demonstrated ability to debug complex, cross‑system issues (data mismatches, timing/race conditions, retries/idempotency, auth failures, rate limits).
• Strong understanding of Salesforce security and data access patterns (profiles/permission sets, sharing model, role hierarchy) and their impact on automation and…