CSM; Advanced Product

Customer Success Manager - Advanced Products

Location/Onsite: Hybrid - Pleasant Grove, UT

Our client is seeking a Customer Success Manager within the SaaS technology space to join their Customer Success team in a hybrid, in-office environment. Do you love building long-term customer relationships and helping clients get real value from software? Are you energized by problem-solving, account ownership, and driving product adoption? Do you thrive in fast-paced SaaS environments where your voice matters?

If yes, this may be the perfect Customer Success Manager role for you. Keep scrolling to see what this company has to offer.

• Compensation: $75,000 - $80,000, based on experience + Additional variable compensation based on performance (OTE $110,000)
• Hybrid schedule: 4 days in office / 1 day WFH
• Health, Dental, Vision, Life & Disability Insurance
• Paid Time Off + Your birthday as a paid day off
• Breakroom stocked with snacks and drinks
• Onsite gym

In this role, you’ll serve as the primary point of contact for a portfolio of customers, ensuring they’re successful, supported, and continuously seeing value from the platform. You’ll lead strategic account conversations, resolve escalations, and collaborate cross-functionally to advocate for customer needs. Your work directly supports the company’s mission to transform how businesses communicate with their customers.

• Managing and retaining a portfolio of customers while driving platform adoption and account growth
• Serving as the main point of contact for customer relationships and day-to-day inquiries
• Conducting weekly, monthly, and quarterly account reviews to assess health, success metrics, and risks
• Escalating customer issues internally and partnering with stakeholders to ensure timely resolution
• Communicating customer feedback and needs to influence internal priorities
• Delivering and clearly communicating ROI throughout the customer lifecycle
• Maintaining accurate customer data, contacts, and account health in the company's CRM
• Leading critical and sometimes challenging conversations with professionalism and empathy

• 2+ years of Customer Success experience within a SaaS or software environment
• Past experience working in companies in the $10M - $50M range
• Proven experience supporting Enterprise and/or Mid-Market clients
• Ability to manage a large portfolio of clients – with varied ARR expectations
• Strong experience with renewal, retention, and churn management discipline
• Strong organizational, time management, and multitasking skills
• Results-driven mindset with a bias toward action and accountability

Our client is a fast-growing SaaS company focused on revolutionizing customer communication and engagement for businesses across North America. Their innovative messaging and reputation platform help organizations streamline conversations, improve customer satisfaction, and drive growth. Trusted by thousands of businesses, they’re known for their strong culture, customer-first mindset, and commitment to building impactful technology.

Start by filling out this 3-minute, mobile-friendly application here. We look forward to hearing from you!