Freight Forwarding Supervisor

Employment Type: Direct Hire

Location: Plano, TX (Hybrid – 3 days in office, 2 days remote)

Salary: $65,000 – $72,000 per year

Benefits: Comprehensive benefits package plus discretionary bonus

Wheeler Staffing Partners is seeking an experienced Freight Forwarding Supervisor to lead daily international freight forwarding and logistics operations. This role is responsible for supervising freight forwarding specialists and ensuring efficient, compliant, and cost-effective handling of import and export shipments across multiple transportation modes, including ocean, air, rail, and ground transportation.

The Freight Forwarding Supervisor plays a key leadership role in overseeing shipment coordination, ensuring regulatory compliance, maintaining strong carrier and client relationships, and driving operational excellence. The ideal candidate has extensive freight forwarding experience, ocean freight expertise, and proven leadership experience in international logistics operations.

• Oversee end-to-end international freight forwarding operations, including import and export shipments via ocean, air, rail, and ground transportation
• Ensure freight forwarding specialists follow established procedures and operational standards
• Independently manage freight forwarding activities for assigned customer accounts
• Monitor shipment progress and ensure timely and accurate communication with customers and internal teams
• Review shipment documentation and audit data entry for accuracy and compliance
• Assist team members in resolving shipment delays, escalations, and operational issues
• Ensure timely completion of outstanding operational tasks and customer requests

• Supervise, train, and mentor freight forwarding specialists
• Conduct performance reviews and provide coaching and feedback to support team development
• Ensure team members are cross-trained to maintain operational continuity
• Support onboarding and training of new freight forwarding staff
• Promote accountability and ensure team adherence to operational standards

• Maintain strong relationships with carriers, vendors, and overseas agents
• Monitor customer service quality and ensure timely responses to customer inquiries
• Assist in resolving escalated customer service or logistics coordination issues
• Support relationship-building efforts to maintain high customer satisfaction

• Ensure compliance with global trade regulations, customs requirements, and applicable transportation regulations
• Ensure accurate handling of shipping documentation and regulatory compliance requirements
• Maintain adherence to internal compliance policies and industry standards

• Review and approve freight rates to ensure cost efficiency and profitability
• Audit billing, invoices, and payment records for accuracy
• Prepare invoices and assist with profit margin tracking for assigned accounts
• Process payments with vendors, carriers, and international partners
• Support financial reporting and operational performance tracking

• Identify opportunities to improve operational efficiency and workflows
• Develop and maintain standard operating procedures
• Support continuous improvement initiatives to enhance operational performance and service quality

• Bachelor’s degree in logistics, supply chain management, or a related field preferred
• OR
• Minimum of five years of freight forwarding experience in lieu of a degree

• Minimum of five years of freight forwarding experience, including international export operations
• Ocean freight forwarding experience required
• Minimum of two years of supervisory or leadership experience
• Minimum of two years of experience using freight forwarding management software
• Experience coordinating shipments across multiple transportation modes

• Experience using freight forwarding logistics systems
• Experience managing freight forwarding teams
• Experience working in international logistics operations

• Strong leadership and team management skills
• Excellent communication, negotiation, and interpersonal skills
• Strong problem-solving and decision-making abilities
• Strong attention to detail and organizational skills
• Knowledge of international shipping documentation and freight forwarding procedures
• Understanding of global trade regulations and customs compliance requirements
• Proficiency with logistics systems and shipment tracking tools
• Proficiency in Microsoft Office Suite, including Excel, Word, and Outlook
• Ability to manage multiple priorities in a fast-paced environment
• Strong customer service and relationship management skills
• Office-based or hybrid work environment depending on location
• Frequent use of logistics software, computer systems, and communication tools
• Ability to manage multiple shipments and operational priorities…