Carrier Operations Representative

Carrier Operations Representative

Carrier Operations Representative is focused on providing operational support to our customer and carrier sales reps. These activities include responding to inquiries in a prompt, courteous, and effective manner, providing proactive track and trace services, and following standard operating procedures to problem-solve.

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third‑party logistics provider (3PL), we power a Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Look what you’ll get by joining the GEODIS team!

• Get Good Money
  – Fair pay and some jobs come with bonus opportunities.
• Get the Right Job/Right Schedule
  – Part‑time, full‑time, seasonal – days, nights, weekends, and even gig work. We have the job and shift you want.*
• Get Paid Early
  – Payday as early as you want. Access your earnings on demand.
• Get Free Healthcare
  – Access to telemedicine from day 1 at no cost. Other benefit options include healthcare, dental, and vision at affordable costs after a short waiting period.*
• Get a Break
  – Paid holidays, time off, short‑term disability, and new parent leave are a few of the ways we support time away from work to take care of your life.*
• Stay Safe
  – We pride ourselves on a safe, clean, and healthy work environment for everyone.
• Get a Voice
  – We are always asking our teammates to tell us how to make their experience working at GEODIS even better.
• Get Promoted
  – When you are ready to take the next step in your career, we will be there to support you. We promote about 10% of our warehouse workers each year.
• Get a Boost
  – Our "GEODIS Compassion Fund" makes one‑time grants to teammates who have experienced unexpected catastrophes.
• Get Involved
  – Volunteer in your community or donate to the "GEODIS Foundation" or "GEODIS Compassion Fund".
• Have FUN
  – Work with fun, supportive people just like you!
• Find Your Place
  – We value diversity and seek to provide an inclusive culture. Join an Employee Resource Group, participate in an international lunch, or celebrate your heritage to find your place of belonging.
• Find Your Future
  – Whether you are interested in the opportunity to work seasonally or looking to launch your career, GEODIS is the place!

* Eligibility varies based on location, job, employee type, or length of service.

• Learn and apply basic brokerage operational knowledge regarding how GEODIS moves freight. This includes knowledge related to modes of transportation, geography and the fundamental aspects of our TMS (Mercury Gate)
• Provide assistance to the Carrier Operations Team to vet third‑party carriers and set them up with in the RMIS platform
• Contact carriers for daily tracking of in‑transit shipments and updating TMS system accordingly
• Ensuring carriers are aware of their appointment times or delivery windows at shippers and receivers
• Determine carrier ETAs for pickup and delivery, flagging any potentially late arrivals to carrier and customer sales reps
• Enter valuable information into the TMS system according to standard operating procedures (dispatching - loaded & empty verification – in transit updates)
• Retrieve Proof of Delivery (POD’s) from third‑party carriers as necessary
• Resolve and trouble‑shoot for any issues arising during the life cycle of a shipment
• Escalate all issues to Carrier or Customer Sales Reps in a timely manner when necessary
• Provide additional ad‑hoc information to carriers as requested, or forward additional carrier requests or concerns to carrier sales rep if necessary
• Other duties as required and assigned

• Previous freight brokerage experience preferred
• Ability and availability to work irregular or extended hours including afternoons, nights, weekends and potentially holidays as needed
• MS Office computer skills
• Ability to work well independently, occasionally with minimal supervision, and as part of a team
• Ability to consistently follow existing processes, develops new processes, and maintains required standards, and work with the team to improve them
• Exceptional customer…