Global Security Operations Center Manager

Overview

Global Security Operations Center Manager – Full Time – Plano, TX

Wage: $75,000-$95,000/YR

Reports To: Regional Director of Security Operations

Job Summary:

The Global Security Operations Center (GSOC) Manager – Onsite is responsible for the onsite leadership, build-out, and daily operation of a 24/7 Global Security Operations Center. This role requires a hands-on security leader with proven experience establishing a GSOC from the ground up, managing onsite teams, and maintaining real-time operational oversight.

The GSOC Manager will be physically present at the GSOC, providing direct supervision, incident command, and executive-level coordination during routine operations and critical events.

What We Have To

Offer:

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• Daily Pay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!

Key Responsibilities:

GSOC Design, Build-Out & Onsite Readiness

• Lead the onsite design and implementation of the GSOC from concept to full operational capability.
• Define GSOC mission, scope, governance, KPIs, and service catalogue.
• Develop and maintain onsite SOPs, escalation matrices, runbooks, and crisis playbooks.
• Select, implement, and oversee onsite GSOC technologies, Including:
• CCTV/VMS and alarm monitoring systems.
• Access control platforms.
• Incident and case management tools.
• Threat intelligence and situational awareness platforms.

Onsite Operations & Incident Command

• Maintain daily onsite command and control of 24/7 GSOC operations.
• Serve as incident commander during critical incidents, emergencies, and crises.
• Provide real-time escalation, decision-making, and executive notifications.
• Coordinate onsite and offsite response with security teams, facilities, IT, HR, Legal, and emergency services.
• Ensure accurate documentation, reporting, and after-action reviews.

Onsite Leadership & Workplace Management

• Recruit, train, and manage onsite GSOC analysts, supervisors, and shift leads.
• Establish onsite shift schedules, staffing models, and coverage plans.
• Conduct in-person coaching, performance reviews, and corrective actions.
• Build and sustain a culture of accountability, professionalism, and operational excellence.

Risk, Intelligence, & Compliance

• Monitor and assess real-time global and regional threats impacting operations.
• Produce onsite intelligence briefings, daily situation reports (SITREPs), and executive dashboards.
• Ensure onsite GSOC operations comply with corporate policies, client requirements, and applicable standards (ISO 27001, NIST, SOC, etc.).
• Support onsite audits, inspections, and regulatory reviews.
• Identify opportunities to improve reporting, documentation workflows, and data accuracy.
• Support cross-functional teams by providing timely and reliable information.
• Assist with standard operating procedures (SOPs) related to finance and information management.

Executive & Stakeholder Engagement

• Serve as the onsite GSOC authority for senior leadership, clients, and visiting stakeholders.
• Deliver in-person briefings during incidents and routine operational updates.
• Support executive protection, travel risk monitoring, and major event security as required.

Competencies:

• Hands-on leadership and presence-driven management.
• Crisis decision-making under pressure.
• Strong interpersonal and executive communication skills.
• Operational discipline and attention to detail.
• High ethical standards and discretion.

With Or Without Reasonable Accommodation: a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Successful passage of background and reference checks, job related and controlled substance tests, in addition to any mandatory licensing requirements.
• Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Seeing, hearing, speaking, and writing clearly to…