Account Manager

The Account Manager for Texas Star Pharmacy plays a key role in ensuring exceptional client satisfaction, account growth, and retention across assigned territories. This position supports sales initiatives through proactive relationship management, seamless onboarding, and responsive customer service all while upholding compliance with pharmacy laws and compounding regulations.

The ideal candidate is a highly organized and relationship‑driven professional who thrives in a fast‑paced, healthcare‑oriented environment and demonstrates excellence in both client communication and operational execution.

• Collaborate with sales representatives to fulfill account needs, including facilitating prescription submissions, setting up new accounts, and providing ongoing script status updates.
• Stay current on pharmacy laws and compounding regulations to ensure compliance and provide accurate information to clients.
• Identify cross‑selling opportunities and introduce new compounded products based on prescribing patterns and clinical relevance.
• Develop and execute strategies to increase prescription volume and overall account revenue.
• Monitor account performance through data analytics and proactively address potential issues to prevent disruptions in sales or client satisfaction.

• Maintain consistent engagement with all accounts, ensuring:
  • Top‑tier accounts receive weekly outreach.
  • All other accounts receive bi‑weekly contact.
• Assist sales representatives with onboarding documentation, credentialing, and account setup to ensure a smooth client integration process.
• Record all account interactions and updates in Salesforce CRM to ensure visibility, accurate tracking of KPIs, and compliance with company documentation standards.
• Failure to properly log interactions in Salesforce may result in commission adjustments.

• Deliver exceptional client experiences to secure a minimum of four (4) 5‑star reviews per month through proactive communication and service excellence.
• Implement strategies to drive positive client feedback, including personalized post‑service follow‑ups, rapid resolution of concerns, and verification of a seamless order experience.
• Ensure that all review requests and confirmations are logged in Salesforce for transparency and performance tracking.
• Consistent failure to meet engagement, review, or documentation requirements may result in performance reviews or commission adjustments.

• Account Managers will be evaluated annually based on measurable performance metrics, including:
  • Account Growth – Increase in prescription volume and total revenue from managed accounts.
  • Customer Engagement – Meeting or exceeding contact frequency standards for all accounts.
  • Collaboration and Teamwork – Effective coordination with sales representatives in onboarding, retention, and cross‑selling efforts.
  • Regulatory Compliance – Demonstrated understanding of pharmacy laws and compounding regulations.
  • Customer Satisfaction – Achieving the monthly goal of four or more 5‑star reviews with sustained positive feedback.
  • Proactive Management – Identifying and resolving account issues before they impact business performance.
  • Salesforce Compliance – Accurate and timely documentation of all account interactions, engagement, and review activities.

• Bachelor’s degree preferred (Business, Healthcare Administration, or related field).
• Minimum 2+ years of experience in account management, client relations, or pharmacy sales support (compounding experience strongly preferred).
• Strong understanding of CRM systems (Salesforce preferred).
• Excellent organizational, communication, and relationship‑building skills.
• Detail‑oriented with the ability to manage multiple priorities effectively.
• Commitment to regulatory compliance and ethical client engagement.
• Additional duties as assigned.