Account Manager - JP Bilingual

The Account Manager is responsible for obtaining and maintaining long-term key customers by comprehending their requirements. The Account Manager engages in a variety of tasks including sales, business development, account ownership, project management, coordination, customer & partner relationship management, negotiation, and partner management.

• Business Development with Global Toyota, Toyota Group and Non-Toyota companies for TTS US IT services
• Building proposals for key projects for Global Toyota, Toyota Group and Non-Toyota companies and aligning them as per customer needs
• Scheduling internal/external sync with stakeholders
• Maintaining strong relations with key personnel from Global Toyota, Toyota Group and Non-Toyota companies
• Acquiring a thorough understanding of key customer needs and requirements
• Expanding relationships and business portfolio with customers by continuously proposing services and solutions that meet their objectives
• Serve as the link of communication between key customers and internal teams
• Resolve any issues and problems faced by customers and deal with complaints to maintain trust
• Prepare regular reports of progress and forecasts to internal and external stakeholders
• Manage accounts from a sales relationship perspective and be responsible for end-to-end sales cycle
• Vendor/Partner management for joint delivery of services to Global Toyota, Toyota Group and Non-Toyota companies
• Supporting team expansion initiative for technical projects at client location
• Account farming, expanding existing accounts by engaging in active discussions with customers with TTS US IT services expansion

• Graduate or bachelor’s degree in business administration or a related field
• Bilingual Japanese and English with strong English communication
• 3+ years of experience in the IT industry in account management and business expansion
• Ability to be client facing by interacting with our clients and their executive leadership
• Creative problem‑solving abilities and an analytic and qualitative eye for reasoning
• Self‑starter with a knack for taking initiative and "getting things done"
• Have a passion for your work and an ability to apply that passion to both daily tasks and larger projects
• Ability to work with a remote team via collaboration tools (Chat, Email, and Video Conferences)
• Ability to prioritize and complete multiple tasks with little to no supervision
• Ability to work independently with substantial latitude for action and decision while maintaining focus on achieving optimal outcomes as part of a collaborative development effort

• Mid‑Senior level

• Full‑time

• Other

• IT Services and IT Consulting