More jobs:
Service Supervisor
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-01-12
Listing for:
Tom Thumb Supermarket
Full Time
position Listed on 2026-01-12
Job specializations:
-
Retail
Customer Service Rep, Retail Associate/ Customer Service, Retail & Store Manager, Retail Support
Job Description & How to Apply Below
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Duties And Responsibilities- Assist Service Operations Manager with job duties and responsibilities.
- Champion corporate and division customer service programs to meet or exceed division customer service goals.
- Direct and supervise front-end operations:
- Monitor and direct customer traffic flow.
- Ensure coverage of checkout lanes.
- Maintain cleanliness and appearance of front-end sales floor, restrooms, front entryway, and parking lot.
- Maintain fresh, full appearance of check stand merchandisers and ensure proper signage.
- Serve as a cashier when needed.
- Comply with and ensure compliance with Company policies and procedures, including:
- Cash Handling
- Employee Purchase
- Restricted Product Sale (alcohol and tobacco)
- Coupon and Gift Card policies
- Scan accuracy
- Supervising minor employees
- Product Return Policy
- WIC
- Sanitation, safety, and security
- Grooming and dress code standards
- Check acceptance
- Report policy violations to store management.
- Ensure accurate operation and function of the Point of Sale system.
- Handle and assist with accountability for cash flow requirements:
- Safe transactions, issues, and pickups.
- Tills, check acceptance, and refunds.
- Monitor cashier funds handling procedures.
- Work with Scan/FMC Team to ensure scanning file problems are corrected promptly.
- May perform duties such as:
- Running totals on all tills.
- Preparing and proofing daily deposit slips.
- Completing all Front-End forms.
- Reporting problems to the Service Operations Manager.
- Understand all aspects of the customer service center and provide services as required.
- Answer and respond to incoming calls appropriately.
- Perform all job duties with honesty and integrity and in compliance with Company policies and procedures.
- Other necessary and required duties as assigned.
Mid-Senior level
Employment typeFull-time
Job function- Other
- Industries:
Retail
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