Frozen Food Manager

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Duties And Responsibilities Customer Experience & Sales

• Maintain an atmosphere of enthusiastic customer awareness with fast, friendly service.
• Assist customers with product suggestions and solutions.
• Engage in suggestive selling and other sales techniques via:
  • Telephone
  • In‑store intercom announcements
  • One‑on‑one customer interactions
• Answer and respond to incoming calls appropriately; resolve customer complaints and elevate to the Store Director as needed.

Merchandising, Display & Pricing

• Implement effective promotional and seasonal displays.
• Ensure merchandise is correctly priced, faced, and displayed; keep shelves clean and properly maintained.
• Enforce proper code dating for all products within the department.

Inventory Control & Stocking

• Control inventory to ensure adequate quantity, quality, and freshness; maintain levels per division directives.
• Stock and rotate product to maintain freshness.
• May assist in other areas of the Grocery Department as needed.
• May assist with physical inventory (every 6 months).
• Control shrink and costs through disciplined processes.

Receiving & Back Room Operations

• Perform receiving duties:
  • Break down loads and verify orders using invoices.
  • Inspect product quality; report shortages.
  • Stock and rotate product per guidelines.
• Adhere to product temperature and storage requirements; follow proper packaging techniques.
• Supervise processing of reclamation and maintain orderly, in‑stock conditions in the back room and all Frozen Food Department areas.

Product Preparation, Equipment & Tools

• Implement correct product preparation techniques.
• Safely use and operate department equipment and tools, including:
  • Pallet jack, hand truck, scissors, knives, safety cutters
  • Sterilox machine (or similar sanitizing equipment)

Compliance & Regulatory Requirements

• Ensure compliance with retail labeling laws, federal and state regulations, Company policies, and code‑dating standards.
• Maintain working knowledge of Company policies and guidelines (per the Albertsons/Tom Thumb Employee Handbook).
• Follow and maintain all departmental standards and requirements.

Safety, Cleanliness & Sanitation

• Comply with all workplace safety rules and regulations.
• Ensure safety, cleanliness, and sanitation of:
  • Work area and display area
  • Cooler and equipment
  • Code date compliance as required
• Implement emergency procedures in the event of equipment or computer software malfunctions.

Systems & Ordering

• Operate computer software and electronic ordering devices to order product and manage workflow.

Administrative & Recordkeeping

• Process administrative paperwork; maintain accurate department records.
• Accurately complete, maintain, and monitor:
  • Daily log sheets
  • Sales and labor reports
  • Other required paperwork and logs

Professional Standards

• Comply with and ensure compliance with Company grooming standards and dress code.
• Perform all job duties with honesty and integrity.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Management and Manufacturing

Industries

• Retail

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