Manager, Design Research

This is a Hybrid position located in Plano, TX. Relocation to Plano, TX is required if you're not located in the Dallas, TX area.

Manager, Design Research

At Capital One, we’re building a leading information-based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.

Together, we’re on a quest to change banking for good.

Capital One’s Experience Design organization is focused on co‑creating memorable, meaningful customer and associate experiences that build our brand with humanity and drive business advantage. The goal of Experience Design Research is to accelerate teams’ learning velocity. We do this by conducting primary research studies, assessments, and testing. Additionally, we oversee democratized research/testing conducted by others. A key aspect of our role is to find and synthesize existing research and data to help teams acquire the knowledge they seek to make informed decisions.

As a Design Research leader, you are primarily responsible for translating key business drivers into comprehensive research strategies and ensuring insights are leveraged for maximum impact. You will independently consult with Product leadership to create and maintain robust research agendas, ensuring the elimination of critical knowledge gaps. You will lead the rigorous execution, analysis, and delivery of actionable, pragmatic recommendations, finding opportunities to scale the impact of research beyond single product teams and across the broader organization.

This leadership role requires deep expertise in research execution, strategic business partnership, and demonstrated independence in driving results.

• Learning Objective Clarity:
  Consults with Product teams to create and maintain clear research agendas and roadmaps. Develops primary research questions and objectives that align with business strategy and ensures research eliminates key knowledge gaps.
• Research Execution:
  Selects the most effective research methods and produces comprehensive research plans. Executes high-quality research and ensures appropriate touchpoints for cross-functional partners are maintained throughout the process.
• Expert Analysis:
  Applies expertise in human factors and human behavior to analyze and synthesize research data, surfacing relevant and actionable insights that directly answer research questions and produces all promised deliverables.
• Actionable Recommendations:
  Authors useful, pragmatic, and concrete recommendations. Ensures product teams can action these recommendations and establishes follow-up mechanisms for tracking throughout the Product Development Lifecycle.
• Scaled Impact:
  Increases the altitude and aperture of research to create additional leverage. Actively finds and identifies opportunities to scale research impact across Capital One beyond a single product team.
• Enablement:
  Leads Consult Hours and ad hoc consultations to advise non-researchers on method selection and research approach.

• Results Focus:
  Translates business goals into clear, measurable objectives and guides teams to consistently achieve impactful outcomes.
• Influence:
  Influences the strategic direction of a product area with cross functional teams, fostering a culture where researchers effectively advocate for their recommendations and stakeholders understand the value of research
• Collaboration:
  
  Sets clear expectations for teamwork and…