Quality Manager

At Shutterfly, we make life’s experiences unforgettable. We believe there is extraordinary power in the self‑expression. That’s why our family of brands helps customers create products and capture moments that reflect who they uniquely are.

Monday‑Friday 8am‑5pm (Onsite)

The Quality Manager is the voice and champion of the customer, driving site quality performance through proactive initiatives, data‑driven insights, and continuous improvement. This role partners across functions and uses influence to ensure every product does right by the customer and meets both internal and customer expectations. The Quality Manager leads by managing quality systems and processes, strengthening compliance through partnership, coaching teams, and embedding a customer‑first, quality‑driven mindset across daily operations.

• Comprehend and adhere to all safety guidelines and contribute to a safe work environment.
• “See something, do something” mentality.
• Report safety incidents per policy.

• Advise production on quality standards and communicate expectations, including during new product launches.
• Provide real‑time feedback on quality performance during new product implementation.
• Identify discrepancies in reporting, inspection results, or production output and recommend corrective actions.
• Support continuous improvement initiatives that strengthen quality metrics and customer satisfaction.
• Ensure quality systems, procedures, and controls are followed consistently across operations.

• Develop and maintain tools to verify product quality and support adherence to standards.
• Lead root cause analysis and drive effective corrective and preventive actions.
• Conduct internal audits and support layered process audits.
• Analyze quality data to identify trends, risks, and opportunities.
• Prepare in‑depth analysis and present weekly quality metrics to leadership.
• Lead and support continuous improvement projects that enhance process capability and KPIs.
• Provide guidance and coaching to operations and quality teams on standards and best practices.
• Learn and adapt to new workflows, systems, and products within project schedules.
• Champion process improvement initiatives across different product lines and media.
• Perform other tasks as assigned.

• Work closely with managers and support teams (safety, technical resources, etc.) to maintain workflow.
• Act as a subject matter expert in manufacturing systems, supporting training and mentorship of associates.
• Build strong cross‑functional relationships to support client commitments.
• Coordinate communication with teams throughout the shift to align goals and track progress.
• Motivate and influence peers to achieve team objectives.
• Maintain confidentiality of customer information.

• Bachelor’s degree in Engineering, Quality, Manufacturing, or related field.
• 10+ years of Quality or Manufacturing experience.
• Strong knowledge of quality tools (FMEA, SPC, RCA, CAPA, 8D, etc.).
• Advanced Excel and data analysis skills.
• Strong communication and interpersonal skills; able to influence across teams.
• Proven ability to lead improvements and manage multiple priorities.

• ASQ certification (CQE, CQA, CSSGB, etc.).
• Experience with Lean or Six Sigma.
• Experience leading cross‑functional quality initiatives.

Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it’s the right thing to do for our business and for our people. We welcome all applicants and evaluate them based on their qualifications. Learn more about our commitment to Diversity, Equity, and Inclusion on our Career Site.

This position will accept applications on an ongoing basis until filled.