Multi-Unit Corporate Store Manager

Headquartered in Plano, Texas, the Multi-Unit Corporate Store Manager will oversee and drive corporate store business results across all areas of the business. The Multi-Unit Corporate Store Manager will provide leadership and coaching to team members and is expected to discuss the state of the business and provide recommended tactics to improve overall performance and ensure compliance and adherence to brand standards.

This includes areas of the business, such as but not limited to: sales, profits, operations, products, and events. This position must also be able to work cross-functionally throughout the Play Street Museum system.

We couldn’t agree more with the words of Peter Gray, “You cannot teach creativity, all you can do is let it blossom, and it blossoms in play.” The primary focus of the Play Street Museum Multi-Unit Corporate Store Manager is to lead a team of individuals to create and maintain an environment where families can do just that…be creative! Our Multi-Unit Corporate Store Manager helps set the tone for our two locations while testing new ideas, providing feedback, and helping to optimize store operations so our franchise system runs more efficiently, effectively, and profitably!

Play Street Museum (PSM) is a clean, upscale, and educationally focused children’s museum where kids eight and under are entertained in a stimulating learning environment of creative and dramatic play. Our vision at Play Street Museum is to inspire the world through play, and our mission is to provide superior quality play and educational experiences for young children and their families.

• Sets a positive example for team members.
• Displays a customer comes first attitude by training and holding team members accountable for delivering exemplary customer service.
• Drives the implementation of company programs by developing action plans and directly motivating and instructing team members to implement and meet Play Street Museum objectives.
• Leads with integrity and honesty to promote the culture, values, and mission of Play Street Museum.
• Plans, identifies, communicates, and delegates appropriate responsibilities to team members to ensure smooth flow of operations.
• Provides coaching and direction to team members to take action and achieve operational goals.
• Constantly reviews store environment and key business indicators to identify problems, concerns, and opportunities for improvement.
• Demonstrates a calm demeanor during periods of high traffic and challenging situations with caregivers and their children.

• Monitors and observes the day-to-day activities of team members, coordinates breaks for hourly associates, and keeps store support informed of any significant problems.
• Completes opening, daily and closing procedures/checklists in accordance with Play Street policies/procedures.
• Coordinates with store support for on-the-job training of new associates.
• Operates cash register and voids transactions as needed while following all the company's cash handling policies and procedures, and maintains proper security of cash at all times.
• Resolves customer complaints in a manner consistent with company policy and with customer service being #1 priority.
• Practices excellent food safety and sanitation practices.
• Monitors compliance with Play Street Museum safety guidelines, builds awareness about safety, and reports any safety concerns to the leadership team.

• Ability to communicate clearly and concisely, both orally and in writing
• Ability to manage all aspects of store operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage team members to ensure that established service levels are achieved at all times
• Interpersonal skills
• Knowledge of exemplary customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle…