Director, Process Management; Auto Sales Command Center Lead

Director, Process Management (Auto Sales Command Center Lead)

As a Director of Process Management in Capital One Auto Sales, you will lead the Sales Line of Business Command Center, serving as the nerve center for designing, managing, and improving processes that drive growth and success for our Sales Associates and Dealer partners. You will serve as the leader and subject‑matter expert on process improvement initiatives and strategic projects while collaborating with smart and passionate leaders to influence results that have a direct impact on our Dealer customers’ bottom line.

You will monitor data trends to measure process and project effectiveness and establish necessary benchmarks or thresholds to guarantee data integrity. You will educate and secure buy‑in from key stakeholders on how to leverage Lean and Six Sigma design principles to ensure flawless execution that is 100% right, 100% of the time.

• Establishing and governing the process excellence framework across the broader Sales organization, defining key performance indicators and quality gates
• Direct moderate to large‑scale teams in the successful delivery of complex, high‑impact process improvement initiatives and strategic projects
• Design and execute a multi‑year process improvement roadmap, ensuring agility to prioritize and adapt initiatives based on evolving market and business needs
• Serve as the primary Subject Matter Expert (SME) on Sales risk and control environments, proactively identifying emerging risks and ensuring process design is future‑proof
• Drive team preparation and represent the organization during internal and external audit and regulatory exam engagements
• Collaborate cross‑functionally to provide strategic thought leadership and influence decisions that directly result in business growth and efficiency gains
• Cultivate influential relationships with senior stakeholders to secure organizational alignment and accountability for process and project commitments

• Demonstrated success in driving process re‑engineering efforts that resulted in quantifiable time and resource savings
• Exceptional ability to communicate complex process and project strategies, influencing executive‑level partners across a matrixed organization
• Adept analytical skills and meticulous attention to detail, coupled with a proven ability to adapt rapidly within a dynamic, agile business environment
• Inspiring leadership skills to motivate, develop, and drive a team to consistently deliver flawless execution on complex projects

• Bachelor’s Degree or military experience
• At least 7 years of experience in Process or Project Management
• At least 5 years of experience in People Management

• Master’s Degree in Industrial Engineering, Process Engineering, Process Management, Systems Engineering, Management, Business, or Business Administration (MBA)
• Process or Project Management certification (Lean, Six Sigma, PMP), Business Management certification
• 10+ years of experience in Process or Project Management
• 7+ years of experience in People Management

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Plano, TX: $173,000 - $197,400 for Director, Process Management

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website. Eligibility varies based on full‑time or part‑time status, exempt or non‑exempt status, and management level.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable…