Financial Center Manager II-Preston Headquarters

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• Lead and coach a team that drives consistent operating rhythms and ongoing relationship management while providing a memorable customer experience.
• Deliver an integrated book of business strategy so that all customers, through all channels, have a Financial Needs Assessment (FNA) and are assigned to the best banker for proactive, ongoing support.
• Lead by example by consistently using the consultative sales process to proactively identify the financial needs of current and prospective customers and recommend the appropriate solutions.
• Source, develop, coach and lead a team that reinforces our Core Values and business strategies.
• Participate in activities that benefit the communities we serve.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies, modeling the ethical behavior expected from every employee.
• Enjoy a well‑rewarded career with a company that helps you do your best work each day, provides the tools you need to succeed, and fosters a culture of engagement and support.
• Serve as part of a team focused on improving lives and communities.
• Drive the growth of the small business book of business for the Financial Center.

The Financial Center Manager (FCM) is responsible for leading and coaching a team that drives consistent operating rhythms and execution of customer onboarding and ongoing relationship management. The FCM works to actively strengthen the financial center’s book of business while providing an exceptional customer experience. They provide direction and oversight to sales and service support, daily operations, and staffing needs to ensure a high level of quality.

Each financial center is tiered based on factors such as the number of households, revenue, and opportunity. The FCM is accountable for sustaining and growing the business, promoting growth through development of deposits, assets, fee‑based services, and retention of new and existing consumer and business customers.

• Deepen consumer and small business customer relationships by providing memorable customer experiences.
• Maintain a working knowledge of Fifth Third’s products, services, processes, and internal resources to guide and lead the team.
• Lead by example using the consultative sales process to proactively identify customers’ financial needs and recommend appropriate solutions.
• Deliver an integrated book of business strategy with FNA for all customers across all channels.
• Source, develop, coach and lead a team that reinforces Core Values and business strategies.
• Cultivate a One Bank culture that collaborates proactively with business partners.
• Participate in community‑benefiting activities.
• Follow the Bancorp Code of Business Conduct and Ethics, modeling expected ethical behavior.
• Perform additional duties as assigned.

Provide employees with timely, candid and constructive feedback; assist in their development; recognize and reward accomplishments; and support talent development for bench strength and succession planning.

• College degree or 2+ years of experience in a sales environment.
• Previous management experience preferred.
• Experience in the financial industry and managing a P&L a plus.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capability to analyze credit and financial information.
• Proficiency in executing and coaching sales activities.
• Business acumen and sound decision‑making ability.
• Position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment.

• Normal office environment.
• Extended viewing of computer screens.
• Periodic travel within the Bancorp footprint for meetings and/or training.

The base salary for this position reflects the range of salary…