Construction Service Manager

Overview

The Service Manager is responsible for the delivery of service and sales of their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs that the customer assigns. The role is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific KPI’s are met.

Cirks Construction Inc. (CCI), dba KDC Construction is a leader in the construction industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally. KDC is also a proud recipient of the Top Workplaces 2022, 2023, and 2024, presented by the Orange County Register.

• High school diploma or equivalent.
• Strong technical knowledge and experience in General Building, Plumbing and Electrical trades.
• Positive customer focus, always considering the impact on our customer and their customers.
• Ability to interact with a diverse customer roster.
• Carefully considers cost/benefits.
• Strong written and verbal communication skills.
• Demonstrates attention to detail, creative problem-solving, and analytical skills.
• Able to deal with frequent change, delays, or unexpected events and communicate accordingly.
• Supports the organization’s goals and values.
• Look for ways to improve and promote quality.
• Follow all Company and customer policies and procedures.
• Possess the vehicle and tools required to perform job functions.
• Proficient with computers and familiar with Microsoft Software Suite.
• Must possess or obtain an appropriate state driver’s license before employment and a clean driving record and reliable transportation.

• Oversee both field and office operations to ensure smooth and effective service delivery.
• Manage employee performance, control labor and material costs, and ensure service levels meet or exceed customer expectations.
• Responsible for managing a designated budget to meet financial expectations.
• Ensures timely follow-up and resolution to work exceptions.
• Ensures and validates the quality of work provided.
• Ensures timely proposal submittals to customers.
• Prepares estimates including time and materials to complete large scopes of work requiring return trips.
• Conduct employee performance reviews, provide coaching, and foster professional development.
• Ensures proper safety rules, regulations, and incident reporting are followed.
• Other duties as assigned

• Medical insurance
• Dental HMO and PPO insurance
• Vision insurance
• Life/AD&D insurance
• Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
• 401(k) retirement plan
• Vacation and Sick Time
• Holidays