Program Manager

Under supervision, the Program Manager oversees and manages the operational aspects of ongoing projects and serves as liaison between the project team and key stakeholders (customers, both internal and external, and management) during the entire program life cycle.

Reviews status of projects and budgets, manages schedules, and prepares status reports. Assesses project issues and develops mitigation plans/solutions to meet productivity, quality, and customer‑satisfaction goals and objectives. Develops mechanisms to monitor project progress, mitigate risks, and solve problems with the project team, customers, and management.

The Program Manager supports the internal team across all disciplines, Management, Senior Management, and Executive Management for all program activities and reporting as needed to manage the operations.

• Establish and manage the overall program plan and schedule for New Products Introductions (NPI) or current program changes based on company strategies.
• The Program Manager will work in collaboration with all departments to develop a team for each program.
• The Program Manager will be responsible to coordinate the work between each stakeholder in accordance with the program schedule.

• Work with internal program team members to ensure that the planning activities and their progress are compatible with the keeping the program on schedule.
• Supporting the Director of Program Management and/or General Manager, the Program Manager helps maintains the budget and profitability of the program and monitor regularly potential cost reduction plans.
• Monitors the quality conformance in line with customers’ expectations with the support of operations and quality team members.
• Highlight any areas needing improvement and works with the required team members to support improvement, as well as monitors the outcomes with the program team.
• Provide the customer and key stakeholders with regular updates of program schedule and budget status vs. plan and identify any changes in customer expectations, including functional design, costs, scope, pricing, content, changes, delivery, documentation, and supplier performances.
• Has regular program team meetings with the customer and internal team members as needed to support the customers’ needs.
• The Program Manager supports the Materials Procurement team as needed to ensure that materials are available for production builds as scheduled.
• The Program Manager works with the Materials Manager to regularly assess Excess and Obsolete materials (E&O) for sell back for their assigned programs.
• The Program Manager works with the Materials Buyer to manage Purchase Price Variance (PPV) for their programs and work with their customers as needed for recovery.
• The Program Manager supports the production planning team to ensure production builds are scheduled as needed and resourcing are available to meet customer’s requirements.
• The Program Manager supports the customer and the internal quality team to help manage all Return Material Authorizations (RMA) in a timely manner.
• The Program Manager will support finance as needed for their assigned customers to help with Accounts Receivable (A/R) payment issues.

• The Program Manager is responsible in optimizing all opportunities to grow their assigned accounts in revenue sales, i.e., organic sales. The percentage of required revenue growth target may vary across programs and will be defined by management.
• This requires that the Program Manager have a strong understanding of the customer needs through ongoing communications with an emphasis on continued sales opportunities, i.e., NRE, next generations, new product designs, etc.
• The Program Manager will work with the Business Development Manager as needed to support the additional sales opportunities with the customer.

• Use program management tools, released processes, and procedures to track the project vs. plan, including delivery, quality, cost, schedule, and resource levels.
• Ensure company policies and documentation requirements have been followed throughout the entire program life cycle.
• Identifies and works…