Operations Lead

The Operations Manager will manage a Team of Associate Project Managers who support dynamic, fast-paced commercial real estate projects. They will work closely with the regional teams, vendors and finance to support project execution and ensure deliverables are completed in a timely and efficient manner.

• Ability to lead and manage a diverse virtual team.
• Demonstrate the ability to create a solutions-oriented environment whereby the team is consistently seeking to identify leading edge project management practices focused on delivering value to the client.
• Serve as liaison between the client, finance, vendors and regional teams.
• Develop and maintain relationships with client and key stakeholders.
• Proactively identifies, reports, and solutions project and program risks.
• Ensure your team is driving and supporting all new and existing programs initiated nationally.
• Create an environment where direct reports are engaged, understand and are committed to both corporate and client goals.
• Drive success with annual capital goals.
• Track, monitor and support collection of tenant improvement allowances.

• Responsible for end to end employee management including: hiring, onboarding, leading, developing, and mentoring team members.
• Manage 6-10 team members.
• Ensure compliance with HR policies and talent practices such as mid-year and year end reviews.
• Work to establish career development plans, conduct regular one-on-one coaching meetings and lead weekly or bi-weekly team meetings.
• Ensure accurate data is provided to support resource models and align associate project manager skill sets with work assignments and balance project workload within team.
• Diversify and develop workforce by ensuring a diverse slate of candidates are considered for all open positions, retaining top talent and actively participate in a mentoring relationship.

• Support data accuracy for assigned Programs and manage reporting.
• Ability to review data and analysis information to take action.
• Assist in training and developing employees in the skills and understanding of account procedures, methodology, and practices expected for a successful project implementation.
• Ensure staff meets the established timelines & requirements throughout the project lifecycle.
• Partner with Execution Leads, Client and Program Leads to complete deliverables for Programs.
• Drive new processes and changes from the PMO (Project Management Office) or Client and cascade to Team. These include Process Development, Improvement, Best Practices and Documentation.
• Look for opportunities to streamline processes and import Best Practices.
• Attend Program and Platform Calls and share outcome with Team.
• Escalation point for Execution Team Lead, Program Leads, and Client on operational support / issues.
• Support data accuracy for assigned Programs and manage reporting.
• Ensure project closeouts and invoices are completed within established Client SLA for assigned Programs.

• Five years of documented, progressive experience in project or operations management with knowledge around construction.
• Extensive experience in a client-focused, results/metrics-driven organization.
• Excellent verbal and written communications skills via 1:1 and group interactions/routines, PowerPoint presentations and email.
• Must have experience leading high-performing teams both in local offices and remote locations.