Vp Sally Stores

VP SALLY STORES

This position is hybrid, working three days a week from the new Sally Beauty Support Center in Legacy West, Plano, Texas.

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon quality products at a value price.

Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About This Role

Responsible for developing and executing a strategic plan aligned with the company Annual Operating Plan to achieve revenue targets. They will use data to assess the needs of the business and provide clear direction to the team and hold them accountable to deliver on goals. Supports the development and implementation of business and financial models, operating metrics, and store initiatives with an understanding of the implications on revenue, cost, gross margin, and customer retention.

This person will lead a group of field leaders across multiple regions to manage daily operations and deliver on the customer experience expectations, with a continual drive to meet financial and budgetary goals. This requires investment in talent to strengthen the leadership skill of the team and an understanding of each market to optimize the business. Developing their leaders is a key responsibility to support business growth and build future talent succession.

Their primary responsibility is to lead their field leaders and stores within the zone, but they must also be an advocate for our stores and our customers in the Support Center. This will require influence and cross functional partnership to be effective in gaining alignment and support for immediate and longer–term initiatives. In this role they will participate and at times lead company initiatives to support the overall brand strategy.

• Deliver annual topline and bottom-line financial goals.
• Participate in the development, execution, and delivery of the Annual Operating Plan (AOP).
• Lead, influence, empower, and coach your Sr/Region Directors to strategically improve the financial growth and development of the zone.
• Provide feedback and insight to help shape operating direction and priorities for the retail and support center operations team.
• Takes a holistic business approach when building plans to gain a full understanding of implications on revenue, operating metrics, gross margin, and customer retention.
• Lead with a customer centric focus to create a consistent experience across the zone and continually improve NPS.
• Ensure implementation and execution of all communications, programs, initiatives, new product launches, and updated operational standards.
• Collaborate on talent efforts to build high performing teams.
• Establish clear development paths for each of your team members and maintain a strategic succession plan based on associate growth and Company success.
• Develop effective, collaborative, and productive partnerships with peer VP, Group Vice President, Stores and Field Leadership Team, and cross functional partners.

• Ensure the in-store customer experience exceeds expectation by leveraging all selling and educational tools across the fleet of stores.
• Utilize the execution model to ensure customer experience consistency across the zone.
• Stay abreast of the competitive landscape and share global and regional information that could help influence the company plans.
• Work cross-functionally with all Support Center areas with a focus on merchandising, marketing, and customer insights to build a consistent brand experience.
• Serve as an expert resource to the Support Center on operational execution and analytics as it pertains to the store organization.
• Provide insight and a field perspective to support Real Estate decisions.
• Communicate the vision,…