Commercial Relationship & Servicing Supervisor

Commercial Relationship & Servicing Supervisor

Join to apply for the Commercial Relationship & Servicing Supervisor role at Palm Harbor Homes
. Country Place Mortgage is seeking a professional to lead commercial lending operations in our Plano, TX headquarters.

Drive strategic account management, lead process development and operational improvement, and develop team capabilities. Serve as a subject matter expert partnering with credit underwriting, sales managers, retailers, manufacturers, auditors, and vendors.

• Strategically engage with factories and dealers to manage high-value commitments
• Design, implement, and manage departmental processes to improve efficiency, accuracy, and scalability
• Identify operational gaps and lead resolution efforts through process redesign and documentation
• Develop and maintain SOPs, training guides, and workflow documentation
• Monitor KPIs and operational metrics, presenting insights and recommendations to leadership
• Lead cross-functional initiatives to align commercial lending operations with broader business goals
• Champion system enhancements and automation opportunities, including Solifi optimization
• Support internal audits and compliance reviews, ensuring adherence to regulatory and company standards
• Serve as a liaison between account management and underwriting to ensure process alignment
• Oversee and approve complex invoice and MCO transactions with minimal oversight
• Analyze credit line utilization trends and advise on optimization strategies
• Lead reconciliation of monthly billing statements and ensure financial accuracy
• Facilitate payment processing and troubleshoot exceptions
• Coordinate third-party inventory inspections and lead resolution of audit discrepancies
• Perform payoff workflows, ensuring compliance and timely document delivery
• Lead onboarding for new dealers, delivering expert-level training and support
• Review and authorize pending orders, applying advanced credit and curtailment analysis
• Ensure accurate and timely data entry into Solifi for approved orders
• Provide strategic payoff guidance to dealers and third-party lenders
• Perform document distribution upon loan payoff
• Implement delinquency management strategies and lead recovery efforts
• Partner with underwriting to assess and recommend credit line adjustments
• Manage Help Scout communications and ensure timely resolution of escalated issues
• Foster long-term dealer and supplier relationships, acting as a strategic consultant
• Audit inspection reports and lead resolution of complex unit discrepancies
• Lead financial documentation collection for annual reviews, ensuring compliance and completeness
• Draft and execute formal collection communications, supporting legal and credit recovery efforts
• Design, implement, and advance strategic process improvements and departmental initiatives, ensuring alignment with organizational goals and operational excellence
• Mentor peers and junior Account Managers on best practices and process adherence
• Communicate and present operational insights, performance trends, and strategic initiatives to the Director of Floorplan and Commercial Finance and other departmental leaders, contributing to broader business planning and decision-making
• Collaborate with the CPM Business Relationship Managers and CPM Retail Sales team to process and route for approval dealer eligibility for retail financing programs

• Strategic, self-directed, and highly accountable
• Excellent interpersonal skills and ability to build rapport across diverse teams and clients
• Proven ability to design and manage complex operational processes
• Exceptional interpersonal and leadership skills
• Mastery of written, verbal, and presentation communication
• Bilingual proficiency preferred
• Expert-level proficiency in Solifi preferred
• Proven ability to manage high-risk accounts and complex collections
• Consultative approach to client service, balancing business goals with relationship management
• Comfortable presenting to senior leadership, with the ability to translate operational data into actionable insights

• Bachelor's degree required, in…