Assistant Vice President, Complex Claims

Assistant Vice President, Complex Claims

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CNA strives to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

This Assistant Vice President position is responsible for the strategic direction and leadership of high severity Auto and General Liability claim execution. The role is entrusted with the effective implementation of key strategic objectives and policies for high exposure claims, in accordance with the company’s most crucial strategic priorities.

This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.

• Directly manages and directs a Major Loss Unit (MLU) of 6 director level claims professionals handling the highest severity, most complex claim matters and/or matters with large potential exposure to CNA’s insureds and CNA.
• Develops and implements strategic objectives that have substantial impact on the company by ensuring all claims are handled and resolved successfully and in accordance with claim best practices.
• Drives performance by leading and directing a Major Loss Unit of 6 director level claims professionals.
• Collaborates with senior Claims leadership on the development and implementation of key claim policies, business strategies and goals.
• Frequently collaborates with internal business partners in Underwriting and Actuary to ensure optimal implementation of business strategies.
• Strives to achieve a superior customer experience and continuous improvement through the development and implementation of corporate initiatives.
• Manages expenses and adequately controls resources to ensure successful operations within established budget, productivity and efficiency standards.
• Champions CNA with an advanced understanding of the company’s differentiating position in the industry.
• Remains fluent and up to date on all legal and regulatory developments on the state and federal levels, industry activities, and trends.

Claims VP with frequent interaction with Claims SVP and other senior leaders in Claims, Actuary and Underwriting.

• Deep technical expertise with a background of successfully leading a team handling high exposure claims.
• Proven track record of successful claims management.
• Ability to effectively interact and communicate with all levels of external and internal business partners.
• Leadership and management skills demonstrating integrity and professionalism.
• Ability to drive results by identifying and resolving problems.
• Knowledge of the insurance industry, its products and services.
• Knowledge of Microsoft Office Suite and other business-related software.

• Bachelor’s degree with Master’s or J.D. preferred or equivalent experience.
• Typically a minimum of ten years of related work experience, with five years management experience.
• Applicable certifications or professional designations preferred.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $152,000 to $242,000 annually.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact