Business Analyst - Entry Level

🌟 Be a Part of Something Bigger! 🌟

• Salesforce
• Financial data

At Luminator Technology Group
, we believe we are Better Together
. We always put the Customer First
, focus on achieving Results
, strive to Be the Best
, and foster a culture of Respect & Trust
.

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees.

Luminator is seeking a Business Analyst that is responsible for the development of enterprise-grade Power BI dashboards and Salesforce analytics that drive operational excellence, revenue growth, service profitability, and executive decision‑making. This role serves as the data and insights engine across Field Service, Technical Support, Customer Care, Training, and Project Management.

• Design and maintain advanced Salesforce dashboards and reporting for:
  • Field Service (work orders, SLA compliance, PM/CM performance, FTFR)
  • Technical Support (case trends, severity tracking, escalation patterns)
  • Customer Care (response times, aging, backlog management)
  • Connected asset alarm monitoring initiatives
• Support migration and scaling efforts as additional global teams transition into Salesforce.
• Build executive‑level KPI scorecards aligned to revenue, contribution margin, contract growth, and service performance goals.

• Develop and maintain enterprise Power BI dashboards integrating:
  • Salesforce
  • ERP systems
  • Financial data
  • Asset telemetry
  • Field Service operational data
• Build optimized semantic models, DAX measures, row‑level security, and scalable data architecture.
• Create drill‑through dashboards, comparative performance views, contract profitability models, and operational heatmaps.
• Automate recurring executive and departmental reporting.

• Conduct deep‑dive analyses into:
  • Contribution margin by contract
  • PM vs. CM performance
  • Service revenue leakage
  • Warranty exposure
  • Failure trends and reliability patterns
• Support proactive maintenance and service expansion initiatives through data‑backed recommendations.
• Partner with Finance (FP&A) to align reporting with P&L ownership and profitability targets

• Work directly with:
  • Field Service leadership
  • Technical Support management
  • Engineering
  • Sales & Solutions Engineering
  • Executive Leadership
• Translate business questions into structured analytical solutions.
• Present findings to leadership in a concise, executive‑ready format.

• Establish BI governance standards across the Customer Experience organization.
• Develop SOPs, architectural diagrams, reporting frameworks, and KPI documentation.
• Improve data quality through validation rules, automation, and reporting audits.

• Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• C…