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Technical Analyst
Job in
Plano, Collin County, Texas, 75094, USA
Listed on 2026-03-06
Listing for:
Yochana
Full Time
position Listed on 2026-03-06
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Possible career progression for right candidates.
Qualifications:
- Excellent Customer Service/Phone Skills
- Excellent Communication Skills-both written and verbal
- Tier 1 support for Enterprise/IT applications
- Experience of working within Service Now
- Understanding of ITIL practices
- Willingness to work in a 24/7 environment.
- To deliver a Tier 1 support service via the Service Desk, receiving incidents and service requests from various routes, including telephone, web, and chat.
- Actively troubleshoot to identify, assess, record, resolve and/or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes, and in a professional and customer sensitive manner.
- Ensure Customer Service Level Agreements are met or exceeded.
- Respond to customer enquiries in a timely and efficient manner.
- Ensure appropriate documentation of the interaction on the customer's account in the prescribed format.
- Execute transactions as per prescribed guidelines and timelines.
- Ensure customer/user confidentiality and data protection at all times.
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