Solution Architect

Your Job

As a Solutions Architect on our Enterprise Service Management (ESM) team, you will shape how Koch businesses deliver frictionless, scalable, and value driven services across the enterprise. In this role, you will combine broad architectural experience with deep platform understanding
, anchored in Service Now but extending into adjacent technology concepts such as M365/Copilot, automation frameworks, integration layers, CMDB/data models, and workflow technologies.

You will serve as a trusted consulting partner to business and technical teams, helping them translate complex problems into intuitive, sustainable solutions. You’ll work closely with Enterprise Architects, Developers, Analysts, and Product Owners to design technical solutions that create value for the Koch businesses.

The Koch Technologies Enterprise Service Management (ESM) team is responsible for empowering Koch businesses to deliver effortless and highly valuable services in all shapes and forms via automation, workflows, and data leveraging our primary platform, Service Now. Our team continually strives to transform service delivery by means of people, process, and technology.

We work as a global team, seek ways to break down silos, and leverage individual and team aptitudes to create a competitive advantage and exceptional value for our customers.

Location:
This role can be located in Wichita, KS / Plano, TX / Atlanta, GA / Lisle, IL / Auburn Hills, MI and requires an onsite presence with flexibility.

This role is not eligible for VISA sponsorship.

• Architect innovative solutions in collaboration with cross-functional teams.
• Develop forward-looking POV’s incorporating emerging trends, key concepts and capabilities in the market.
• Lean into curiosity and new ideas. Use experimental discovery to prove or disprove those ideas.
• Engage, challenge, and create reference architectures, frameworks, and patterns for Koch Technologies. Publish artifacts in a central architecture repository.
• Act as a mentor, providing on-going coaching and mentoring to peers, enabling their continued growth.
• Continually strengthen your knowledge network across Koch Technologies and the businesses. Collaborate and partner to leverage your comparative advantage across the organization.
• Be a driving force of our ESM AI Strategy.
• Proactively identifying opportunities to continuously leverage Service Now platform. Exploring and bringing opportunities across the platform on LSD, ITSM, ITOM, SPM, HRSD.
• Participate in Technology Advisory Board discussions driving alignment on best practices and decisions.
• Provide proof of concept planning and analysis and be able to champion Service Now capabilities throughout the organization.
• Drive innovative business solutions and digital transformation.
• Technical point of contact for any blockers faced by developers, administrators.
• Actively participating in code reviews and design discussions, bringing in new process for Quality deliverables.

• Service Now implementation experience in LSD, ITSM, HRSD, ITOM and/or SPM
• Experience in leading teams through delivering complex solutions across several workflows, on the Now Platform
• Experience implementing AI and Agentic solutions to solve business problems
• Experience in integration methodologies
• Understanding of ITIL processes
• Experience working in a multi-cultural environment with a diverse workforce
• Experience in working collaboratively on global projects

• Experience with platforms outside of Service Now. (M365/Copilot, AWS, Snowflake)
• Strong experience driving strategic initiatives, collaborating with stakeholders, and driving value-based conversations
• Service Now Implementation (ITOM, ITAM, CSM) Certified
• Stakeholder management experience

For this role, we anticipate paying $140,000-$200,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form.

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.

Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.