Senior Lead Site Reliability Engineer

Job Description

Assume a critical role in defining the future of a globally recognized firm and have a direct and significant effect in a realm tailored for top achievers in site reliability. As a Lead Site Reliability Engineer at JPMorgan Chase within Infrastructure Platforms, you will provide technical leadership, mentor engineers, and work with your team on complex technical and business challenges. You will champion non‑functional requirements, participate in design reviews, and ensure service level indicators and objectives are integrated across product design, testing, and production.

As a strategic influencer, you drive continuous improvement in customer experience, resiliency, security, scalability, monitoring, and automation, always approaching challenges in a blameless, data‑driven manner.

• Demonstrates and champions site reliability culture and practices and exerts technical influence throughout your team
• Leads initiatives to improve the reliability and stability of your team’s applications and platforms using data‑driven analytics to improve service levels
• Collaborates with team members to identify comprehensive service level indicators and stakeholders to establish reasonable service level objectives and error budgets with customers
• Demonstrates a high level of technical expertise within one or more technical domains and proactively identifies and solves technology‑related bottlenecks in your areas of expertise
• Acts as the main point of contact during major incidents for your application and demonstrates the skills to identify and solve issues quickly to avoid financial losses
• Exhibits deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other SRE best practices - implementing these within an application or a platform
• Documents and shares knowledge within your organization via internal forums and communities of practice

• Formal training or certification on software engineering concepts and 5+ years applied experience
• Advanced knowledge in site reliability culture and principles with demonstrated ability to implement site reliability within an application or platform
• Advanced knowledge and experience in observability such as white and black‑box monitoring, service level objectives, alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Advanced knowledge of software applications and technical processes with considerable depth in one or more technical disciplines
• Ability to communicate data-based solutions with complex reporting and visualization methods
• Recognized as an active contributor of the engineering community
• Continues to expand network and leads evaluation sessions with vendors to see how offerings can fit into the firm’s strategy
• Ability to anticipate, identify, and troubleshoot defects found during testing
• Strong communication skills with ability to mentor and educate others on site reliability principles and practices

• Strong communication skills with ability to mentor and educate others on site reliability principles and practices
• Advanced knowledge and experience in observability capabilities across applications (metrics, tracing, SLOs), alerting, telemetry collection and ability to design critical and golden signal monitoring and dashboards

JPMorgan Chase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form…