Servicenow architect
Listed on 2026-03-01
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IT/Tech
IT Consultant, IT Project Manager, Systems Analyst, Cloud Computing
(Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA)
Mandatory Certification(s)- CSA
- 2 CIS (any streams)
- Advanced domain certs (e.g., ITOM Pro)
- CAD
The Solution Architect – Service Now is responsible for designing end‑to‑‑end Service Now solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long‑term digital transformation goals. This role bridges business strategy, process design, and technical architecture
, ensuring solutions are scalable, secure, upgrade‑safe, and deliver measurable business value.
Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple Service Now modules, governs design decisions, supports pre‑sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi‑year platform roadmaps.
Key Responsibilities- Define holistic Service Now solution architectures spanning process, data, integrations, security, and user experience
- Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, Sec Ops, GRC, and IRM
- Translate business objectives and requirements into scalable and upgrade‑safe target architectures
- Ensure alignment with enterprise architecture principles and Service Now product roadmap
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