Enterprise ServiceNow Platform Senior Manager

Job Description

At Boeing, we innovate and collaborate to make the world a better place. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Information Digital Technology and Security (IDT&S) is currently seeking an Enterprise Service Now Platform Senior Manager to join the team in either Seattle, WA;
Plano, TX;
Berkeley, MO;
Seal Beach, CA;
Ridley Park, PA;
Arlington, VA;
North Charleston, SC;
Chicago, IL; or Mesa, AZ.

Your mission is to chart the course for strategy, lifecycle development, and operational stability for the enterprise Service Now platform supporting IT and cross-enterprise business functions.

This senior leadership role reports to the Director of Enterprise IT Operations, managing a global product team and supplier partners through Service Now modernization, sustaining operations, and ongoing iterative improvements. In addition to demonstrating proven Service Now platform success and organizational leadership experience, this role requires the ability to create strong cross-function partnerships & coalitions, manage effective supplier relationships, and effectively communicate with stakeholders to deliver results.

Embrace the challenge of this highly visible leadership role, where your versatility & strategic leadership will be key to achieving operational excellence and enabling business success ether, we will navigate the complexities of the IT landscape and set new standards for the Boeing enterprise Service Now platform.

• Enterprise Product Management for the Service Now platform and associated applications, tools, and services

• Demonstrate strong relationship management practices to develop strategic relationships with senior Boeing leaders and suppliers focused on positive business impacting outcomes

• Day-to-day production operations for Service Now through platform modernization and sustaining to ensure platform stability, performance, and availability for enterprise users per SLA

• Support planned and on-call emergent operations for a global enterprise

• Service Now product roadmap and lifecycle, including delivery of advanced features aligned to business outcomes and efficiencies

• Partner with cross-functional stakeholders to align the platform strategy with organizational objectives, industry best practices, and recommend improvements

• Manage key supplier relationships and budget

• Drive AI and automation initiatives leveraging Service Now and other integrated capabilities to improve the user experience and enterprise outcomes

• Demonstrate excellent judgment, mature leaders, balancing principles and pragmatism, with solid decision-making skills

• Lead a large global team (hiring, performance, career development, employee satisfaction)

• Broad stakeholder communications such as defining and reporting key metrics including capacity, change success rate, release cadence, capacity and cost metrics to stakeholders

• Ensure governance and compliance with enterprise standards, support audits, and continuous improvement initiatives

• A recognized leader with demonstrated skills in industry strategic thinking and innovation

• Dynamic, innovative, creative, curious, resilient, with the ability to lead through ambiguity to deliver positive impactful business results

• A technically fluent leader with strong executive presence and the ability to influence and enjoy a dynamic environment with demanding challenges

• An excellent communicator who can engage across all levels of leadership

• An outcome focused leader modeling unmatched professionalism and solid decision making

• Flexible to accommodate schedules associated with supporting a global enterprise

• 10+ years of experience leading through influence and partnering with cross-functional teams on projects, transactions, or initiatives

• 5+ years of experience leading Service Now platform support

• 5+ years of experience in ITIL, portfolio management, or service management

• 5+ years of experience leading global teams across multiple time…