Help Desk Lead: Team & Process Coach
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-03-01
Listing for:
Benchmark Mortgage (NMLS #2143)
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
A mortgage company in Texas is seeking an Encompass Help Desk Lead to oversee the Application Help Desk team. This role involves managing workflow, escalating issues, and ensuring timely ticket resolution. Ideal candidates have three years of IT Help Desk experience, strong problem-solving skills, and proficiency in Microsoft Office 365. Offered salary ranges from $80,000 to $100,000 annually based on experience, alongside a benefits package including medical and dental insurance, a 401(k) plan, and paid holidays.
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