Sr. Revenue Operations Analyst

About Trellix Trellix is a global company redefining the future of cybersecurity. The company’s comprehensive, open, and native cybersecurity platform helps organizations confronted by today’s most advanced threats gain confidence in the protection and resilience of their operations. Trellix, along with an extensive partner ecosystem, accelerates technology innovation through artificial intelligence, automation, and analytics to empower over 50,000 business and government customers with responsibly architected security.

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We are seeking a data-driven and strategically minded Renewals Operations Analyst to join our Revenue Operations team. In this role, you will be the backbone of our retention strategy, responsible for optimizing the end-to-end renewal process. You will bridge the gap between Sales, Customer Success, and Finance to ensure high retention rates, accurate forecasting, and a seamless customer experience. The ideal candidate thrives on turning complex datasets into actionable insights and is passionate about building scalable processes that drive recurring revenue growth.

• Process Optimization:
  Design, implement, and manage the global renewals workflow within the CRM (Salesforce). Identify bottlenecks and automate manual tasks to improve team efficiency.
• Forecasting & Reporting:
  Maintain the "source of truth" for renewal data. Build and manage dashboards to track renewal metrics.
• Strategic Analysis:
  Analyze historical churn data to identify "at-risk" patterns. Provide executive leadership with actionable recommendations to mitigate churn and capitalize on upsell opportunities.
• Cross-Functional Collaboration:
  
  Partner with Finance on revenue recognition and bookings and comp inquiries.
• Data Integrity:
  Lead regular audits of renewal opportunities and customer contracts to ensure data accuracy for commissions and financial reporting.
• Tool Management:
  Serve as a power user for renewals reporting platforms, ensuring integrations between systems are functional and optimized.
• On-Time Renewal Rate:
  Increasing the percentage of contracts closed before the expiration date.
• Forecast Accuracy:
  Reducing the variance between projected and actual renewal revenue.
• Process Adoption:
  Ensuring 100% compliance with the defined renewal stages within the CRM.

This role will be a hybrid role based out of our Frisco, TX office with an expecation of working in office 2-3 days per week.

Experience:

4 to 6 years of experience in Sales Ops, Rev Ops, or Renewals Ops, preferably within a B2B SaaS environment.

Technical Proficiency:
Salesforce (reporting/dashboards/flow logic), Google Sheets (pivot tables, formulas, modeling, CSM tools, and a familiarity with SQL or BI tools such as Looker or Tableau.

Analytical Mindset:
Ability to translate "messy" data into clear narratives and strategic business cases.

Communication:
Strong ability to explain complex operational processes to non-technical stakeholders.

Base Pay Range: $110,000 to $150,000. Actual base pay within this range will depend on varying circumstances, including the work location, individual qualifications, company budget and other operational business needs. Compensation may also include annual bonuses and long-term incentives, subject to various metrics and company policy.

We believe that the best solutions are developed by teams who embrace each other's unique experiences, skills, and abilities. We work hard to create a dynamic workforce where we encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

Retirement Plans

Medical, Dental and Vision Coverage

Paid Time Off

Support for Community Involvement

We're serious ab out our commitment to a workplace where everyone can thrive and contribute to our industry-leading products and customer support, which is why we prohibit discrimination and harassment based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other…