Sr. Technical Analyst Workforce Management Systems

Overview

At CAVA we love what we do, and we try and make every day as fulfilling as the last. We make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that has been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity, and the pursuit of excellence in everything we do.

We are working towards something big, together.

We foster a culture built on five core values:

• Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others
• Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious
• Act with Agility: We welcome change; it’s the only constant. We embrace, adjust, adapt
• Passion for Positivity: We greet each day with warmth and possibility
• Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose

As part of our commitment to operational excellence, we are seeking a highly skilled and experienced Senior Technical Analyst to oversee and support our workforce management and people systems. This key role is responsible for the technical design, configuration, data integrity, and optimization of workforce management systems that support forecasting, scheduling, time & attendance, and labor analytics. This role will ensure WFM platforms are scalable, reliable, and aligned with business needs.

The ideal candidate has strong experience in restaurant or hospitality technology, deep knowledge of workforce management tools, and the ability to partner effectively with business stakeholders to translate operational requirements into scalable technical solutions. This role requires a blend of technical expertise, analytical thinking, and systems integration experience.

Workforce Management Systems & Configuration

• Serve as the technical subject matter expert for WFM platforms, including forecasting, scheduling, time & attendance, and labor optimization modules
• Configure business rules, pay codes, work rules, schedules, and accrual logic in alignment with labor policies and compliance requirements, while ensuring they meet operational needs and drive efficiency
• Maintain and optimize system parameters to ensure accurate forecasts, schedules, and labor calculations
• Design, test, monitor, and troubleshoot integrations between WFM systems and upstream/downstream platforms, including HRIS, payroll, ERP, POS, and data lake environments.
• Ensure data accuracy, timeliness, and reconciliation across all connected systems.
• Develop and maintain detailed technical and functional documentation, including workflows, integration points, and system architecture.
• Partner with engineers and vendors to resolve defects, manage upgrades, and support releases.
• Coordinate with internal IT, architecture, and security teams to ensure system security, data integrity, and compliance with relevant standards.
• Conduct root-cause analysis on forecast accuracy, productivity, and labor variance issues.

Forecasting, Scheduling & Analytics Support

• Support technical forecasting models and scheduling algorithms, including drivers, assumptions, and constraints.
• Validate forecast inputs and outputs, analyze variances, and recommend system or process improvements.

Process Improvement & Governance

• Establish and document WFM system standards, controls, and best practices.
• Lead testing efforts for system enhancements, patches, and new functionality.
• Support audits and ensure ongoing compliance with labor laws and company policies in partnership with Legal, Operations, Manufacturing and HR.

Stakeholder Partnership & Leadership

• Act as a technical advisor to Operations, HR, Legal, Finance, Manufacturing and IT teams by evaluating and recommending technical solutions that improve scheduling accuracy, labor cost control, compliance, and operational efficiency.
• Drive continuous process improvement initiatives, including automation opportunities within the labor management ecosystem.
• Cultivate a collaborative environment, encouraging feedback and continuous improvement.
• Translate business requirements into…