ServiceNow - Advisory Consultant
Listed on 2026-02-28
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IT/Tech
IT Consultant, Systems Analyst, IT Project Manager, IT Business Analyst
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
Job Title:Service Now Advisory Consultant
Location:
Remote (with occasional travel as needed)
NTT DATA is seeking a dynamic and experienced Service Now Advisory Consultant who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major Service Now modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their Service Now investments through strategic roadmaps, platform governance, and process optimization.
Key Responsibilities- Advisory & Strategic Consulting – Lead client engagements to assess current Service Now capabilities and define future-state process and platform strategies; develop platform roadmaps aligned with business goals and technical priorities; conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, Sec Ops, GRC, and CSM; design and implement governance models, KPIs, and process improvement frameworks; facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans;
apply deep business process knowledge to map client needs to Service Now capabilities and identify opportunities for automation and optimization.
- Technical Implementation & Platform Expertise – Configure and customize Service Now modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more; perform health scans, technical debt analysis, and platform scalability assessments; manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF); ensure platform conformance to best practices and licensing strategies.
- Proposal & SOW Development – Collaborate with sales and delivery teams to draft compelling proposals and SOWs for Service Now engagements; estimate effort, define scope, and align deliverables with client expectations and budget constraints; support pricing strategies and resource planning for advisory and implementation phases.
- 7+ years of hands-on Service Now experience across multiple modules.
- Proven track record in advisory consulting and technical delivery.
- Strong understanding of Service Now architecture, scripting, workflows, and integrations.
- Experience in proposal writing, SOW creation, and client presentations.
- Demonstrated ability to lead client workshops and translate business processes into technical solutions.
- Mandatory Certifications by Level: Senior – Service Now certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
- - Senior – Service Now certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
- Excellent communication and stakeholder engagement skills.
Why Join Us- Be part of a high-impact team driving digital transformation across industries.
- Work with top-tier clients and cutting-edge Service Now solutions.
- Collaborate with experts in advisory, architecture, and delivery.
- Enjoy a flexible, remote-friendly work environment with growth opportunities.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation…
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