Virtual Services Engineer

Short Description/Intro

Whitley Penn, a leading CPA and consulting firm, is looking for a Virtual Services Engineer to join our team. This position is an integral member of the IT team and provides firm‑wide support of the underlying IT infrastructure (servers, network gear, cloud applications, etc.). The Virtual Services Engineer will be responsible for the design, implementation, documentation, and troubleshooting of firewalls and virtual desktops primarily.

A successful candidate will be an experienced self‑starter who is looking to join a fast‑moving IT team that values integrity and reliability and seeks to mature and improve technology operations.

• Title:
  
  Virtual Services Engineer
• Classification:
  Full‑time;
  Exempt
• Department:
  Information Technology
• Location:
  
  Dallas, Plano, or Fort Worth
• Office Expectations/
  
  Hours:
  
  Fully in‑office position; general work schedule is Monday – Friday, 8 hours/day between 8am to 5pm with overtime, as needed.

Whitley Penn has become one of the most distinguished and fastest growing public accounting firms by providing exceptional service that reaches far beyond traditional accounting. We believe in working in collaborative teams with an emphasis on an open‑door policy. We learn, innovate, and succeed by sharing knowledge, embracing diversity, and working together. We are all part of the same family and each person matters.

We are more than just a job.

• Perform daily tasks to ensure the stability and optimization of the virtual server environment, which includes proactively identifying potential system issues, working with team members in deciding a resolution, and implementing the agreed‑upon resolutions.
• Conduct maintenance of the operating systems on all servers, end user support, monitoring system usage and performance, patching, file‑system management, server installation/configuration, and third‑party or in‑house application support including installations and configuration changes.
• Perform regular maintenance and configuration tasks for firewalls.
• Coordinate, test, and implement enhancements or new releases of operating systems and business software applications in virtual server and virtual desktop environments.
• Monitor, analyze, and evaluate system utilization to ensure the appropriate and efficient use of applications and system resources across virtual servers and desktops.
• Prepare documentation for proper use of systems, operating procedures for assigned systems and hardware, and procedures for managing and maintaining assigned systems and infrastructure.
• Serve as 3rd level support for relevant and properly escalated support requests.
• Follow change control processes and documentation requirements.
• Other relevant job duties as assigned.

• Bachelor’s degree in information technology or related field.
• 5+ years of experience in managing and maintaining a sophisticated IT infrastructure involving multiple physical locations, LANs, VLANs, servers, and a wide variety of applications.
• Working understanding of information, communication, and security technologies, standards, policies and practices (e.g., Active Directory, GPO, LDAP, VLAN, DNS, DHCP, VPN and Teams).
• Be familiar with concepts, practices, and procedures with hands‑on experience on following platforms:
  Azure, 365, Nutanix, Hyper
  
  V, and Windows Server.
• Excellent working knowledge of networks and firewalls.
• Forti Gate and Cisco experience a plus.
• Attention to detail, strong analytics, interpersonal, time management, communication, and presentation skills.
• Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions.
• Strong professional presence: ability to handle multiple requests simultaneously while maintaining tact and diplomacy.
• Initiative to manage job related continuing education and keep abreast of current trends in the technology arena.

• Firm‑Paid Medical Insurance (Free Employee Only Coverage on 2 of 3 plans)
• Voluntary Dental and Vision Insurance
• 17 Annual Firm holidays, with extended breaks around July 4th and year end
• 20 days PTO for Salaried Employees
• Paid Maternity and Parental Leave
• 401(k) with Profit Sharing
• Discretionary Bonus Program
• Health & Wellness Program
• Pet Insurance

Whitley Penn is proud to be an equal opportunity workplace. We recruit, employ, train, compensate, and promote without regard to age, race, creed, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other basis protected by applicable federal, state, or local law. Whitley Penn is a participant in E-Verify. Please follow the link to review disclosure notifications:  All employment is decided on the basis of qualifications, merit, and business need.