Public Cloud Windows Engineer

Overview

Req : 350549

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Lead Public Cloud Windows Engineer to join our team in Plano, Texas (US-TX), United States (US).

Prior to applying, please review and comply accordingly:

• Must be a US citizen or Green card holder to proceed with applying.
• Please know, an FBI CJIS Background check is administered every 12 months.
• This position aligns with supporting a 24x7 operations production support model.

• Cloud Windows Operations & Support
• Provide support for Windows-based systems across on-premises and cloud environments (AWS, Azure, GCP, OCI).
• Support Customer Self-Provision cloud instances across AWS, Azure, GCP, and OCI with security guardrails and backend deployment.
• Assist, troubleshoot, and resolve incidents, performance issues, and service outages in production and staging Windows environments.
• Design and implement system monitoring, alerting, and logging tools to ensure high availability and reliability.
• Lead root cause analysis and document post-incident reviews for major Windows-related issues.
• Track and lead patch management, OS upgrades, and regular system maintenance.
• Develop and maintain backup, disaster recovery, and failover strategies for Windows infrastructure.
• Participate in on-call rotation and provide after-hours support as needed.
• Automation & Infrastructure Management
• Design and develop automation scripts using Power Shell, Python, or Ansible to streamline system administration tasks.
• Manage infrastructure using tools like Ansible, DSC, or Azure Automation.
• Maintain Infrastructure as Code (IaC) templates using tools such as Terraform, Cloud Formation, ARM, or OCI Resource Manager is a plus.
• Recommend and implement system optimization strategies for performance and resource utilization.
• Security & Compliance
• Propose and enforce Windows system security best practices, including access control, encryption, and secure configurations.
• Manage user access, Group Policy Objects (GPOs), and Active Directory (AD) policies in line with IAM standards.
• Identify, and remediate security vulnerabilities reported by scanning tools or external advisories.
• Support compliance initiatives by maintaining secure and auditable Windows environments.
• Collaboration & Documentation
• Work closely with application, security, and network teams for solution delivery and support.
• Mentor junior engineers and provide technical guidance as needed.
• Create and update technical documentation, runbooks, and SOPs.
• Participate in client calls to provide technical input when required.

Experience

Primary Skill:
Windows

Secondary Skill: AWS/AZ/GCP/OCI

• 5+ years of hands-on experience in cloud Windows engineering, operations in a 24x7 production support model.
• 3+ years multi-cloud experience (must have hands-on in at least 4 of AWS/Azure/GCP/OCI; familiarity in all is preferred).

Bachelor’s degree (or equivalent experience) in Computer Science, IT, Engineering, or a related field.

• Microsoft Certified:
  Windows Server Hybrid Administrator Associate
• Microsoft Certified:
  Azure Administrator Associate
• AWS Certified Solutions Architect / Sys Ops Administrator
• Microsoft Certified:
  Azure Administrator Associate or Solutions Architect Expert
• Google Professional Cloud Architect / Engineer
• Oracle Cloud Infrastructure Architect Associate/Professional
• (Preferred) ITIL Foundation or other support framework knowledge.
• Direct experience in managed services/NOC/SOC/MSP environments is a plus.

• In-depth expertise in provisioning, configuring, securing, supporting, and optimizing Windows Server systems (2012/2016/2019/2022) in enterprise environments.
• Expertise with optimizing cloud-native and hybrid workloads in AWS, Azure, GCP, and/or OCI.
• Strong experience in managing compute, storage, networking, and system services on Windows platforms.
• Proficient in system designs, architecture, deployment, performance tuning, and troubleshooting of Windows servers.
• Skilled in scripting languages such as Power Shell and Python for automation and system management.
• Proficient in using Service Now ITSM for incident, change, and problem management.
• Strong expert level understanding of Windows-based backup strategies, disaster recovery planning, and high-availability configurations (e.g., Failover Clustering, DFS, Hyper-V Replica).
• Familiar with security tools and practices including Windows Defender, Bit Locker, and auditing policies.
• Strong Experience with vulnerability assessment and patch management using tools like WSUS, SCCM, or Qualys.
• Proficient in log analysis and system monitoring using tools such as Event Viewer, SCOM, Nagios, or Grafana.
• Familiar with endpoint protection and threat detection tools such as Crowd Strike and Microsoft Defender for Endpoint.
• Strong knowledge of user access control, Active Directory, Group…