IT Support Technician

Our client is looking for a polished, articulate, and highly professional IT Support Technician to join a growing team in Plano. This is more than a help desk role - it's a visible, business-critical position that supports day-to-day operations and ensures technology runs seamlessly across the organization. This position requires 5 days on-site in Plano, TX. As an IT Support Technician, you'll serve as the frontline of IT operations, triaging, troubleshooting, and resolving technical requests while delivering an exceptional support experience.

Up to $30/hour with Conversion Salary of up to $55,000 + 20 25% Bonus

At BCT, we don't just place people, we support them. Here's what we offer:

• Up to 60% paid medical insurance for employees
• $50,000 life insurance policy on us
• Coverage for home, auto, pets, legal services & identity theft
• Dental & Vision insurance, 401K match, Short and Long-Term Disability
• Flexible Spending Account for healthcare and dependent care
• Anniversary bonuses to celebrate your commitment
• Referral bonuses from $500 $ 2,000, bring great people with you!

• Triage and resolve support tickets (email, phone, ticketing system)
• Escalate broader or high-impact issues appropriately
• Meet and exceed SLA response timelines
• Maintain operational excellence in daily IT functions
• Follow established policies and processes - including professionally setting boundaries when needed
• Assist with periodic data cleanup initiatives
• Handle sensitive requests (new hires, terminations, executive matters) with discretion
• Contribute to team training materials and knowledge base development
• Recommend and help implement process improvements within the ticketing system

• Bachelor's degree in IT, Computer Science, or related field (or equivalent experience)
• Strong organizational skills and attention to detail
• Professional communication skills - both written and verbal
• Ability to manage multiple priorities in a fast-paced environment

APPLY TODAY! CP# 8538