Technical Writer

At Zelis, we Get Stuff Done. So, let's get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients.

A Little About You

You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are.

Position Overview

As a Technical Writer for InN Pricing and Open Access Pricing, you will serve as the primary owner of technical documentation standards and practices across the portfolio. This role is responsible for defining, maintaining, and evolving documentation frameworks that support product delivery, operational readiness, and client understanding.

You will develop and promote the adoption of documentation templates for system, database, and program information. You must have the ability to manage large and complex projects, working closely with all levels of leadership. You must be able to identify problems and offer solutions while proactively taking on and mastering increased responsibilities. You will contribute to the evolution of documentation practices and standards across the InN/OAP portfolio.

Operating with a high degree of autonomy, the Technical Writer partners with Product, Engineering, Client Services, and Marketing leaders to ensure technical and procedural content is accurate, scalable, and aligned to business priorities.

Key responsibilities:

• Own the development, governance, and ongoing maintenance of technical documentation across InN Pricing and Open Access Pricing, ensuring alignment with product releases, operational workflows, and client (internal and external) needs.

• Independently synthesize complex technical, product, and operational information from multiple sources to document new or changing product functionality.

• Write, format, edit, and proofread process, procedural, and technical information for technical and non-technical users.

• Lead documentation planning and execution in alignment with product roadmaps and release timelines, proactively identifying risks and resolving gaps that could impact delivery or client understanding.

• Design, maintain, and continuously improve a centralized documentation repository that serves as a source of truth for internal teams and external stakeholders.

• Collaborate with Marketing department to publish and maintain templates for written documentation including those produced by others (technical specifications, RFP responses, presentations, etc.), driving consistency, usability, and adoption.

• Make independent decisions regarding documentation structure, standards, and prioritization within established guidelines.

• Identify documentation gaps and recommend improvements that reduce operational risk, improve product adoption, or enhance client experience.

• Provide or coordinate special documentation services as required.

Technical

Skills:

• Proficient in SQL (Select, Joins, CTE, Sub Queries).

• Analyze and interact with data in SQL tables.

• Utilize Excel for data manipulation, analysis, and reporting.

• Proficiency other Microsoft Office products - Outlook, Word, Excel, PowerPoint, SharePoint, Teams

• Strong analytical skills

Professional

Experience:

• BA/BS in Technical Communication or related discipline, or at least 5 years of experience in writing complex documentation for web-based software in the healthcare industry.

• Strong communication skills, including writing, editing, and presentation skills.

• Working knowledge of Microsoft Office, Confluence/JIRA, and Adobe products.

• Experience working in an Agile/Scrum software development environment.

• Strong analytical skills and ability to operate in a fast-paced environment with evolving project requirements and priorities.

• Self-starters requiring minimal day-to-day supervision, who has the ability to thrive, without much oversight, in a fast-paced, constantly changing environment.

• Previous healthcare contract knowledge a plus.

• Ability to read some programming code to obtain document content a plus.

  Experience in presenting technical information in a live setting, such as classroom training, presentations, or video conference.

Work Environment:

• Ability to travel as required meeting team and department goals

• A standard work week exists but with the understanding that additional time/effort outside of the usual parameters can/will occur based upon the overall needs of the…