IT Support Technician

Duration: 12 months (Contract to hire/Possible Extension) Pay Rate: $21-$24/hr. on W2 (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Job Description:

Other Notes:

• Interacting w/ users on the phone & in chat
• Troubleshooting for Windows 11
• Emphasis on…
• Service Now & Amazon Connect are tools they use

Help users complete provisioning and onboarding technology set-up

Provide application support through remote access tools to resolve internal end-user issues

Top-notch customer-focused support

Utilize Service Now as the ticketing tool to track and elevate tickets for end users

Monitor and respond quickly and effectively to calls received by the Client Onboarding team

Interact with end users via soft phone or chat modules to resolve primarily software issues, but may get questions about hardware

Remotely access and support end-user machines to achieve first-call resolution

Excellent written and verbal communication skills

High School Diploma, GED, equivalent certification, or military experience

At least 1 year of remote help desk support experience

Mac Integration Basics Certificate or 1 + year of equivalent Mac support experience

Windows 10 Certificate or 1+ years of equivalent Windows OS support experience

High School Diploma or equivalent, IT certifications/specialty

At least 2 years of experience with remote or in-person help desk support for Virtual Machines, PCs, and Macs

1+ year of experience with IT ticketing platforms (ex., Service Now)

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Disclaimer:
These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

· The California Fair Chance Act

· Los Angeles City Fair Chance Ordinance

· Los Angeles County Fair Chance Ordinance for Employers