Digital Campaign Specialist

Essential Function:

The Digital Campaign Specialist is responsible for accurately entering and maintaining promotional offers, discounts within Salesforce Commerce Cloud (SFCC) and related systems for Beauty Systems Group (BSG) Ecommerce. This role requires extensive coordination across cross-functional teams—including marketing, merchandising teams, ecommerce, and IT—to ensure promotional campaigns are executed accurately and on time. The ideal candidate is detail-oriented, highly organized, and thrives in a fast-paced, evolving environment where flexibility and collaboration are essential.

This role follows a hybrid work model and requires adherence to all company policies and procedures.

“At Sally Beauty Holdings, we find beauty in diversity. Our inclusivity and self-expression are what fuel our innovation and growth. You are welcome here, and you can thrive here. We find beauty in YOU. Join us.”

• Input and maintain accurate promotional pricing, discounts, and promotional codes and vendor Co‑Ops in Salesforce Commerce Cloud
• Coordinate with merchandising, marketing/CRM, and IT teams to execute promotional calendars.
• Review promotional briefs to validate requirements, timing, and eligibility before input to ensure adherence to business rules.
• Perform quality assurance checks to ensure all promotions are live and functioning as expected
• Support UAT testing for new promotion types or platform changes
• Track and document errors or discrepancies, escalating as needed
• Troubleshoot promotions/campaigns issue with Customer Service/COE/Full Service.
• Assist in optimizing processes and tools related to pricing and promotions
• Provide post‑launch support and troubleshooting for any promo‑related issues
• Generate ad hoc reports to support campaign analysis and optimization

• 1–3 years of experience in ecommerce operations, pricing, or digital merchandising
• Experience working in Salesforce Commerce Cloud (SFCC) or similar ecommerce platforms strongly preferred
• High attention to detail with a strong sense of ownership and accountability
• Demonstrated ability to coordinate across cross‑functional teams and manage tight deadlines
• Proficiency in Excel (e.g., VLOOKUPs, basic formulas) and familiarity with content or product management systems
• Strong written and verbal communication skills. Works well across teams; asks questions and can communicate clearly when something isn’t working.
• Comfortable working in evolving processes and can pivot when priorities shift. You enjoy creating order out of ambiguity and can help shape new workflows and documentation.
• Detailed Oriented and can manage competing deadlines and remain solution‑oriented when unexpected issues arise.

• Passionate Learner – learns from different situations; asks questions to gain further understanding; receptive to feedback; applies leanings to their role; shares learnings; allocates time to learning; seeks additional responsibility to develop skills and/or support others in learning
• Flexible & Agile Adapter – responsive and positive to change; works well with little direction; looks for solutions to achieve plan/task; keeps calm while under pressure; doesn’t dwell on past
• Talent Builder – shares knowledge and builds skills within the team; actively involved in talent process; considers how to include others to create sense of involvement; invest times as informal/formal coach or buddy; looks for ways to acknowledge, motivate, and value the team
• Effective Communicator – articulates well when sharing information; self‑aware of impact/style to engage others; effective in adapting style where necessary; shares information timely; encourages others to express views and opinions demonstrates active listening and uses probing questions
• Team Builder – understands importance of teamwork; shares information; provides support and collaborates with a wide number of colleagues/teams and customers; humble when operating within team; understands importance of collaboration and inclusion
• Customer Focused Partner – demonstrates solid understanding of the customer; uses customer insights to help improve; seeks to improve…