IT Services Engineer, On-site

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Overview

Data Analysis Incorporated (DAI) is the controlling entity of the O’Neil family of businesses. DAI operates in diverse industries worldwide, including global equity markets, health care, financial services, digital news, and insurance. With a global footprint, we focus on using technology and innovation to bring growth to our businesses.

Summary

The IT Services Engineer provides hands‑on technical support for employees across all company locations, focusing on plant production and business support teams. The role manages end‑user devices, troubleshoots hardware and software issues, supports collaboration tools, and proactively improves IT support processes.

Compensation, Location, Shift

Compensation: $28 – $31 hourly

Location:

3100 E Plano Pkwy., Plano, TX 75074

Shift: Wednesday – Saturday, 6:00 AM to 4:30 PM

Duties and Responsibilities

• Provide in‑person and remote technical support for employees, troubleshooting hardware, software, and connectivity issues.
• Deploy, configure, and maintain workplace technology, including Windows and macOS devices, printers, and peripherals.
• Support collaboration and communication tools such as Zoom, Microsoft 365, and Jira Service Management.
• Assist in managing Active Directory, Endpoint Central, and MDM solutions for secure and efficient device management.
• Analyze and improve IT processes to increase efficiency and reduce end‑user friction.
• Maintain IT asset inventory, ensuring accurate tracking and lifecycle management.
• Document IT processes, troubleshooting guides, and end‑user support documentation.

Qualifications and Requirements Required Education, Experience, and Certification

• Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years in IT support, workplace services, or a similar role.

Preferred Certifications

• CompTIA A+, Security+, or Network+.
• Microsoft Fundamentals or Associate‑level certifications (e.g., MS‑900, MD‑100, MD‑101).

Technical Skills & Knowledge

• Strong troubleshooting skills for Windows‑based environments, with some macOS support.
• Experience with Active Directory, Microsoft 365, Endpoint Central, Jira Service Management, and Zoom.
• Knowledge of MDM solutions for device management is a plus.
• Understanding of networking basics and endpoint security best practices.
• Ability to analyze and improve IT workflows for better efficiency.

Soft Skills & Abilities

• Strong customer service and communication skills.
• Ability to explain technical issues to non‑technical users.
• Proactive problem‑solving mindset with attention to detail.
• Ability to work independently and as part of a team.

Working Conditions

Must be able to perform essential job duties. Work is performed primarily in an office environment, requiring the ability to sit for extended periods (66%+ of each work day), hear the telephone, enter data on a computer, and lift up to 10 pounds.

Equal Opportunity Employer

Data Analysis Inc is an equal opportunity employer. All aspects of employment are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, disability, medical condition, pregnancy, genetic information, gender identity, sexual orientation, veteran status, or any other status protected under federal, state, or local law.

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