Business Transformation Associate

Job Description

Are you ready to shape the future of client banking and business technology? Join a dynamic team driving innovation and transformation across global markets. This is your chance to make a real impact by enhancing client experiences and streamlining business processes. Work alongside talented professionals, leveraging cutting‑edge technology and automation. Be part of a collaborative environment where your ideas and contributions matter.

As a Business Transformation Associate within the Product & Transformation team, you play a pivotal role in supporting business growth and delivering outstanding client and employee experiences. You will collaborate with colleagues across regions, helping to develop smarter, more efficient processes that make a tangible difference. Your work will empower teams to deliver exceptional service and drive meaningful change within the organization.

• Execute day-to-day activities related to analysis, project management, and delivery of transformation initiatives.
• Scope problems, identify major issues and actionable opportunities, design solutions, and quantify potential bottom-line financial impact.
• Conduct quantitative analysis to scope, design, and measure performance of transformation initiatives.
• Collaborate with product and technology development teams across domains, utilizing agile methodology for client journeys and persona planning.
• Support the roadmap for roll‑out and adoption of new initiatives and capabilities across clients and employees.
• Develop and deliver content to periodically update executive management, leadership, and stakeholders across lines of business on roadmap, delivery milestones, and change management.

• 2+ years of experience in financial services, consulting, technology, or a related discipline.
• Strong verbal, written communication, and presentation skills; ability to articulate and tell a compelling story.
• Proven ability to partner with cross-functional teams to achieve results.
• Experience in data analytics and data mining techniques, leveraging insights to drive transformation objectives.
• Ability to support and develop interview campaigns, working sessions, and presentations.
• Demonstrated experience working on transformation initiatives end-to-end, delivering business objectives through process change and digital solutions.
• Knowledge of process re-engineering, end-to-end process mapping, diagnosing business imperatives, and driving change.
• Bachelor’s degree in Science, Business Administration, or related field.

• Experience with project management, product development, or transformation initiatives.
• Experience supporting global teams or stakeholders across multiple regions.