Sr. Technical Product Mgr

Location

Plano, TX

Sr. Technical Product Manager I role at Taco Bell

The Product Owner for the Service Now Global Configuration Management Database (CMDB) Program plays a strategic leadership role in shaping and executing the roadmap for CMDB capabilities across the enterprise. This role partners with global stakeholders, data stewards, and data consumers to ensure the CMDB evolves to meet business needs, supports IT operations, and delivers reliable data for decision‑making. Key responsibilities include managing the lifecycle of Configuration Item (CI) classes, implementing Critical Data Element (CDE) changes, and reporting platform health to executive leadership.

• Product Ownership:
  Work with stakeholders to define and communicate the vision and roadmap for the Service Now Global CMDB, ensuring alignment with organizational goals, IT strategies, and platform capabilities.
• Stakeholder Engagement:
  Collaborate with IT, business, and compliance stakeholders to gather requirements, prioritize features, and manage the product backlog.
• CDE Change Management:
  Oversee changes to existing CI classes, including updates to Critical Data Elements (CDEs) to improve data quality and governance.
• Executive-Level Health Reporting:
  Oversee the development and delivery of executive-level reporting on CMDB health, including data quality, completeness, and usage metrics.
• Enterprise Alignment:
  Ensure CMDB initiatives align with enterprise architecture and IT service management goals.
• Documentation Maintenance:
  Maintain documentation of roadmap items, CI class definitions, and platform changes.
• Continuous Improvement Leadership:
  Support continuous improvement efforts to enhance CMDB usability, automation, and integration.
• Application Support:
  Serve as a point of contact for CMDB-related issues, providing timely resolution and support to end users and IT teams.

• BA/BS in Information Systems, Computer Science, or related field, or equivalent experience.
• 5+ years of experience in Service Now Configuration Management, with at least 2 years in a Product Owner or similar leadership role.
• Strong understanding of Service Now CMDB architecture, data models, and platform capabilities.
• Experience working with global teams and managing enterprise-scale CMDB implementations.
• Familiarity with ITIL framework and configuration management processes.

• Ability to communicate technical information clearly to both technical and non-technical users.
• Ability to translate business needs into actionable roadmap items.
• Strong communication and stakeholder engagement skills; attention to detail and commitment to maintaining data accuracy and system reliability.
• Ability to work collaboratively with cross-functional teams.
• Eagerness to stay current with Service Now platform updates and platform evolution.

The Yum! Brands story is simple. We have four distinctive, relevant and easy global brands – KFC, Pizza Hut, Taco Bell and The Habit Burger Grill – born from the hopes and dreams, ambitions and grit of passionate entrepreneurs. We want more of this to create our future! As the world’s largest restaurant company we have a clear and compelling mission: to build the world’s most love, trusted and fastest-growing restaurant brands.

The key and not-so-secret ingredient in our recipe for growth is our unrivaled talent and culture, which fuels our results.

We’re looking for talented, motivated, visionary and team-oriented leaders to join us as we elevate and personalize the customer experience across 48,000 restaurants, operating in 145 countries and territories around the world! We put pizza, chicken and tacos in the hands of customers through customized ordering, unique delivery approaches, app experiences, click and collect services and consumer data analytics creating unique customer dining experiences – and we are only getting started.

Employees may work for a single brand and potentially grow to support all company-owned brands depending on their role. Regardless of where they work, as a company that opens an average of 8 restaurants a day worldwide, the growth opportunities are endless. Taco…