ServiceNow Technical Engineer; Plano, TX

Overview

Service Now Technical Engineer (5650-1) Plano, TX

Service Now Technical Engineer, Service Now, Scripting, Configuration, Integration

Job Description

Expires when closed: not indicated.

• Troubleshoot, identify, and resolve platform-related issues in a timely manner.
• Address recurring issues by working with development teams to determine root causes and implement long-term solutions.
• Monitor system performance.
• Support change management and release practices within Service Now.
• Maintain foundational data and their sources.
• Document standard operating procedures and provide knowledge articles.
• Assist in system audits.

• Minimum 5+ years of Service Now technical experience.
• Minimum of 7+ years of technology administration.
• Ability to support operations of large Service Now implementation.
• Cursory knowledge of multiple applications on the platform.
• Ability to script.
• Ability to troubleshoot issues and work with multiple development teams to provide a fix.
• Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support.
• Ability to maintain foundational data sources (Users, CIs, Locations, etc.).
• Understanding and strong adherence to change and release policy and best practices.
• Assist in designing governance and administration standards for many product teams.

• Experience in scripting.
• Experience in configuration.
• Experience with integrations.
• Proficiency with the Application Development Lifecycle.
• Excellent communications skills required.

• 7+ years of experience working in Cisco Wireless Controllers (5500s, 9800s) and Cisco Aironet 9100, 4800, 3800, 2800 Access Points.
• Strong understanding on Cisco ISE infrastructure and AAA.
• Implementing Cisco SDA (Software-Defined Access), DNAC with Wireless Network Technologies and Meraki Solutions.
• Strong experience with Tools like Cisco DNAC, Cisco ISE, Pager Duty, Data Dog & Thousand Eyes.
• Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards. Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc.
• Deep understanding of Local Area Network (LAN) switching technologies including Cisco Wireless, SDA, DNAC, ISE, Virtual LAN (VLAN), STP, Trunking and Wireless concepts.
• Strong knowledge in Switching technologies - STP, Trunking, Ether Channel, HSRP, VRRP, LACP, PaGP.
• CCNA Wireless Certified.
• Experience in configuring Cisco Wireless LAN & Light Weight Access Point Solutions.
• Strong work experience working in Cisco ISE models.
• Cisco ISE experience to understand how ISE works and integrates into wireless.
• Flex Connect Experience on a large scale.
• Strong experience with both centralized and local Cisco Wireless LAN Controllers.
• Strong experience with Cisco Lightweight Access Points.
• Strong understanding of WLAN technologies, network management, 802.11 b/g/n/ac standards.
• Strong troubleshooting skills and experience with analysis tools such as Ekahau, Wireshark, etc.
• Thorough understanding of 802.11 based wireless architecture.
• Strong work experience working in Cisco ISE models.
• Strong working knowledge installing, configuring, and supporting Cisco Router/Switch and Wireless LAN Hardware products.