DevOps Manager

Dev Ops Manager Career Opportunity

As a hands‑on Dev Ops Manager, working within our WFM cloud & on‑premises customer experience platform, you will combine technical expertise with leadership skills to drive the evolution of our Dev Ops practices. You will lead and manage a team of Dev Ops engineers while actively contributing to the design, implementation, and optimization of our cloud infrastructure and CI/CD pipelines. This role requires a strong technical foundation and the ability to guide, mentor, and inspire your team to deliver scalable, secure, and high‑performing solutions.

You will play a critical role in shaping the team’s strategy, fostering collaboration, and ensuring that our infrastructure and delivery pipelines meet the highest standards of reliability, security, and performance.

• Designing & implementing scalable, secure, and cost‑efficient cloud infrastructure on AWS.
• Leading 7, mentoring an Agile team of Dev Ops engineers, providing technical guidance and fostering a culture of collaboration and continuous improvement.
• Enhancing Infrastructure as Code practices using Cloud Formation, Terraform, and CDK for automated, repeatable deployments.
• Optimizing & automating CI/CD pipelines with tools like Jenkins and Git Hub Actions to accelerate delivery and improve reliability.
• Establishing & maintaining the branching and merging strategies for managing releases.
• Driving containerization and orchestration strategies using Docker and EKS/ECS for high availability and fault tolerance.
• Developing advanced automation scripts in Python, Groovy, Shell, and JavaScript to streamline operations and eliminate manual tasks.
• Implementing robust monitoring and logging solutions (Prometheus, Grafana, ELK) to ensure proactive issue detection and resolution.
• Collaborating globally with R&D teams and stakeholders to align infrastructure initiatives with business goals.
• Ensuring compliance and security best practices across infrastructure and application layers.

• Experience:
  
  7+ years in Dev Ops or related roles, with at least 2 years in a leadership or mentoring capacity.
• Cloud Expertise:
  Deep knowledge of AWS services, cloud security, and cost optimization strategies.
• IaC Tools:
  Strong proficiency in Cloud Formation and Terraform; AWS CDK experience is a plus.
• Containerization & Orchestration:
  Hands‑on experience with Docker and Kubernetes/EKS/ECS.
• CI/CD:
  Advanced experience with Jenkins, Git Hub Actions, and pipeline optimization.
• Scripting & Automation:
  Expert‑level skills in Python, Groovy, Shell, and JavaScript.
• Monitoring & Logging:
  Proven ability to implement and manage monitoring solutions like Prometheus, Grafana, and ELK.
• Passion for leveraging AI/ML to optimize Dev Ops processes, such as predictive scaling, anomaly detection, and intelligent automation.
• Leadership
  
  Skills:
  
  Ability to lead, mentor, and grow a technical team while remaining hands‑on.
• Communication:
  Strong interpersonal and communication skills for effective collaboration across global teams.
• Education:
  
  BS in Computer Science, Computer Engineering, Math, related field or 7+ years of professional experience in enterprise application development & engineering.

• Experience in building and scaling Agile Dev Ops teams.
• Familiarity with cost governance and Fin Ops practices.
• Exposure to multi‑cloud environments or hybrid architectures.
• Knowledge of security compliance frameworks.
• Experience with agentic AI workflows, integrating into Dev Ops processes.