Helpdesk Associate
Job in
Plano, Collin County, Texas, 75086, USA
Listed on 2026-01-12
Listing for:
U.S. Renal Care
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, Desktop Support, Computer Repair / Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support, Computer Repair / Support
Job Description & How to Apply Below
Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Provides Helpdesk coverage and support; this includes responding to user inquiries, questions & requests, usually by phone and/or email, but occasionally in person
- Provides Help Desk dispatch coverage for coordinating Helpdesk assignments, priorities, job schedules, completions and user notifications and follow up
- Handles back-up duties in software installation & troubleshooting as required
- Serves as initial point of contact from the IT department for new users
- Maintain all helpdesk requests in helpdesk tracking software and provide reports to management on a schedule or as needed
- Maintains accurate inventory of IT equipment
- Coordinates repair of IT hardware and keep track of warranty information
Position Requirements
10+ Years
work experience
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