Livevox Developer

JD for Livevox Developer

Integrate Live Vox's proactive outreach with NICE CXone

Use APIs and SDKs to integrate Live Vox's outbound dialing, automated messaging, and conversational AI features into the NICE CXone platform.

Develop Studio scripting in NICE in Contact

Design and maintain scripts within the NICE in Contact Studio to orchestrate omnichannel customer interactions and call flows.

Create Live Vox Designer scripts

Build and manage custom scripts in Live Vox Designer to manage proactive outreach campaigns.

Integrate third‑party systems

Connect the Live Vox‑NICE CXone platform with external systems such as Customer Relationship Management (CRM) tools (e.g., Salesforce), Snowflake, or other enterprise applications.

Build custom API integrations

Use Live Vox and NICE APIs to create custom applications, automations, and connections to meet unique business requirements.

Functional and technical responsibilities

Design blended omnichannel workflows:
Create unified workflows that allow contact center agents to manage both inbound calls (via NICE) and outbound communications (via Live Vox) efficiently from a single user interface.

Optimize and maintain applications:
Troubleshoot, debug, and optimize existing scripts and integrations to improve performance, enhance call center efficiency, and ensure seamless operation of both platforms.

Manage NICE CXone features:
Work with NICE CXone components, including call routing, intelligent virtual agents (IVAs), workforce management (WFM), and quality management (QM) tools.

Ensure compliance:
Design and develop solutions that maintain compliance with regulations such as the Telephone Consumer Protection Act (TCPA).

Collaboration and support

Work with cross‑functional teams:
Collaborate with business analysts, solution architects, and contact center managers to gather requirements, design solutions, and ensure successful deployment.

Provide technical expertise:
Serve as a subject matter expert on both Live Vox and NICE CXone platforms to guide project teams and provide support for technical issues.

Create and maintain documentation:
Generate detailed technical documentation for developed applications and integrations.

Engage in agile processes

Participate in sprint planning, daily stand‑ups, and other agile methodologies to deliver projects in a fast‑paced environment.

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