Technical Support Engineer

Crestron Electronics Inc.

- Plano, TX, 7250 Dallas Parkway, Plano, Texas, United States of America •

Crestron Electronics Inc.

- 15 Volvo Rockleigh, NJ, 15 Volvo Drive, Rockleigh, New Jersey, United States of America

Posted Tuesday, January 6, 2026 at 5:00 AM

At Crestron Electronics, Inc we build the technology that integrates technology.

We are proud to be the largest and most recognized brand in automation and control solutions, and the premier technology partner for fortune 500 businesses globally. Our products’ are integrated into new high-tech commercial buildings’ to include some of the most exciting real estate throughout the world. Our clients include Google, Microsoft, Amazon, Linked In and many others. We are the leaders in the most exciting industry in the world!

Our automation and control solutions for homes and buildings allow our clients to control entire environments with the push of a button, integrating systems such as Audio Visual, Lighting, Shading, Security, Building Management Systems and HVAC to provide greater comfort, convenience and security.

The Technical Support Engineer is the primary level of support, possessing advanced knowledge and understanding of all Crestron platforms and the video conferencing solutions running on those platforms. The primary responsibility of the Engineer is to provide technical support to Crestron customers via phone, email, and chat, and apply their knowledge to resolve the issue or investigate further and collect specific information to work toward resolution or escalation.

TX - This position is for 3rd Shift: 10 am – 7 pm CST

Responsibilities:

• Building and maintaining customer rapport, ensuring they understand Crestron is with them through every step of the process.
• Determine specifics for the reported problem, including but not limited to:
• Clear description and scope of the reported problem.
• Current hardware/firmware/software configurations of impacted systems.
• Deployment environment (other Crestron or 3rd party equipment in the installation)
• Review published documentation with customers, including both Crestron and conferencing service provider documentation, where applicable.
• Ability to perform high-level analysis of log files.
• Basic analysis of customer network for case documentation.
• Create RMAs as needed on a case-by-case basis.
• Assist in supporting Crestron's knowledge base by creating knowledge base articles, using supportive documentation, and/or software tools.
• Other duties or responsibilities as required.

Requirements:

• Bachelor’s degree in a technology field or 3+ years of relevant industry experience.
• 3+ years installing, configuring, and/or supporting technology for Commercial, Residential, AV.
• Knowledge of Networking (Multicast, Dante, AES
  67) and Diagnostics.
• Crestron Home, D3 Pro Lightning, and Residential Installation.
• Familiar with Linux OS.
• Programming knowledge in C#, CSS, and HTML5 is preferred but not required.
• Knowledge of Commercial / Residential Audio Video technologies and applications.
• Ability to read and interpret system schematics, floor plans, etc.
• Collect and interpret system-level data for analysis.
• The ability to clearly document the issue, steps taken and thought process behind the path of investigation.
• Able to clearly and professionally communicate technical information to varying audiences.
• The ability to think ”outside-the-box