ServiceNow Technical Engineer

Job Summary

• Troubleshoot, identify, and resolve platform-related issues in a timely manner.
• Address recurring issues by working with development teams to determine root causes and implement long-term solutions.
• Monitor system performance.
• Support change management and release practices within Service Now.
• Maintain foundational data and their sources.
• Document standard operating procedures and provide knowledge articles.
• Assist in system audits.

• Minimum 5+ years of Service Now technical experience.
• Minimum of 7+ years of technology administration.
• Ability to support operations of large Service Now implementations.
• Basic knowledge of multiple applications on the platform.
• Ability to script.
• Ability to troubleshoot issues and work with multiple development teams to provide a fix.
• Ability to write knowledge articles and identify items that can be shifted to the Service Desk for support.
• Ability to maintain foundational data sources such as users, CIs, and locations.
• Strong understanding and adherence to change and release policy best practices.
• Assist in designing governance and administration standards for multiple product teams.

• Experience in scripting.
• Experience in configuration.
• Experience with integrations.
• Proficiency with the Application Development Lifecycle.
• Excellent communication skills.

Servicenow Engineer
• Plano, TX, United States