Technical Sales Engineer

Solution Architect

Location:

Plano, TX.

Via Plus is a global mobility company in the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. Our customer operations, data analytics, and full-featured, single-account back‑office technology facilitate the high-volume transactions required for seamless multimodal mobility. As a VINCI Highways subsidiary, we are committed to technical innovation and a positive mobility experience for all.

• Pre‑Sales Support – collaborate with sales teams to understand customer needs and craft tailored technical solutions.
• Serve as part of the technical support team within the Commercial department to ensure seamless integration of technical expertise into the sales process.
• Client proposal requirements evaluation, analysis, and technical proposal writing to ensure compliant and timely response preparation.
• Support business, functional, operational, and technical solution evaluations.
• Prepare and maintain project proposal documentation responses.
• Document collected information referring to proposal requirements and company business practices.
• Perform analysis, review, and design of system features.
• Create workflow charts, process diagrams, test cases/plans, and business requirements as needed.
• Product Demonstrations – conduct demos, presentations, and proof‑of‑concept sessions to showcase product capabilities.
• Technical Expertise – serve as a subject‑matter expert, answering detailed technical questions and addressing concerns during the sales process.
• Collaborate with Commercial and Marketing teams to understand customer requirements and enhance sales support strategies.
• Analyze and evaluate contact center technologies to identify areas for improvement and optimization.
• Solution contact center solutions, integrations, and service offerings to meet customers' technical requirements and evolving market needs.
• Customer Engagement – build relationships with clients, helping them understand how the product fits into their operations or solves specific problems.
• Feedback Loop – communicate customer feedback to product and engineering teams to influence future development.
• Collaborate with cross‑functional teams to implement and integrate new technologies and systems.
• All other duties as assigned.

• Superior personal and interpersonal attributes (results‑oriented, performance‑oriented work style, creativity, entrepreneurial qualities, personal maturity).
• Ambitious and motivated with leadership skills but collaborative personality.
• High level of integrity and reliability.
• Excellent verbal and written communication skills and ability to interact professionally with diverse groups including executives, managers, end users, and subject‑matter experts.
• Excellent analytical skills, logical and structured thinking, and creativity in problem‑solving.
• Curiosity, adaptability, and willingness to learn new processes and methodologies.
• Commitment to quality and client satisfaction.
• Ability to work independently and effectively within a team environment.
• U.S.‑based experience working in the end‑client environment preferably in banking, finance, or transportation/mobility domain.

• 3–5 years of experience in a solution architecture or similar role within a contact center environment.
• Strong knowledge of contact center technologies such as IVR, ACD, CRM, and workforce management systems.
• Undergraduate degree in any field; a major in technology or computer science is a plus.

N/A

The work environment requires use of hands, reaching, hearing, and talking. Employees will work and navigate on a computer. Occasional standing, sitting, stooping, kneeling, crouching, walking, and lifting/moving up to 20 pounds may be required. The environment is moderate to loud.

Mid‑Senior level

Full‑time

Sales and Business Development

IT Services and IT Consulting