Production Support Engineer

Production Support Engineer

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Job#: 3016890

Location:

Plano TX (onsite 3 Days a week)

Duration: 12 Months

Pay rate: $70.00 – 73.68/hr

• Provide end-to-end support of production applications, ensuring their stability, reliability, and performance.
• Conduct in-depth problem analysis of application, troubleshoot system errors, and performance issues.
• Perform proactive application stability analysis to investigate performance concerns, system errors and improvement opportunities.
• Take ownership of problem root cause analysis and implement appropriate remediation.
• Lead chronic issue investigations to minimize business impact and maintain system health.
• Drive proactive monitoring review and implementation strategies.
• Collaborate with Engineering, Application Development, and Infrastructure teams to implement break fixes, code updates, configuration changes, and production enhancements.
• Handle application management, business continuity, server patching coordination, vulnerabilities remediation, Splunk monitor setup.
• Lead production incident triaging calls.
• Provide production on-call support, including weekend rotation on a round‑robin basis.
• Execute disaster recovery procedures and strategies.
• Respond to and resolve production tickets promptly to meet SLA requirements.
• Hands‑on experience with Red Hat Ansible Automation Platform, JFROG Artifactory, XLRelease, Cloudbees Jenkins, Bitbucket or similar version control tool.
• Expertise in Unix systems.
• Experience in artifact repositories, dependency management and compliance engines to scan artifacts in Artifactory for vulnerabilities and policy violations.
• Strong experience in Open Shift containers, Apache Kafka.
• Strong understanding of CICD pipeline.
• Proficiency in scripting languages such as Python or Bash for automation.
• Experience with monitoring tools like Dynatrace and Splunk to maintain platform reliability.
• Demonstrated ability to contribute to automation efforts for improved operational efficiency.

• Bachelor’s degree in computer science, Information technology, or a related field.
• Proven experience in a production support or similar role, preferably in a CICD Platform environment.
• Availability for on‑call support, including weekend rotations, on a round‑robin basis.
• 7+ years of experience in production operations.
• Excellent communication and collaboration skills for effective work across cross‑functional teams.
• Familiarity with database platforms such as Oracle or Postgre
  
  SQL.
• Knowledge of F5 Load balancer, GTM, high‑availability architectures and disaster recovery strategies.
• Certification in Red Hat Linux, Dev Ops methodologies or related fields.

Mid‑Senior level

Full‑time

Information Technology

IT Services and IT Consulting

Apex Systems is an equal‑opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or .

Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of…