Senior Business Analyst - CARE

Company Description

Since opening our first self‑storage facility in 1972,
Public Storage has grown to become the largest owner and operator of self‑storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we’re also one of the largest landlords.

We’ve been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth
, ranked us in the Top 5% for Work Culture
, and in the Top 10% for Diversity and Inclusion
.

We’re a member of the S&P 500 and FT Global 500
. Our common and preferred stocks trade on the New York Stock Exchange.

The Sr. Business Analyst is a hybrid leadership and hands‑on execution role responsible for leading the Business Analyst function while personally performing advanced business analysis work. This includes requirements discovery, documentation, backlog grooming, stakeholder engagement, and alignment across Product, Engineering, UX, QA, Architecture, and Release teams.

This role will guide consulting resources, establish best practices, and ensure the delivery pipeline is never slowed due to unclear or incomplete requirements. The ideal candidate is proactive, technically fluent, exceptionally organized, and able to communicate clearly with business stakeholders.

Experience with Salesforce Service Cloud (SFSC) and NICE CXone mobile development environments is a strong plus.

• Establish standards, templates, and best practices for business and functional requirements, documentation, and backlog management.

• Drive continuous improvement to increase throughput, reduce delays, and improve requirements quality across teams.

• Conduct stakeholder interviews, workshops, and requirements‑gathering sessions.

• Document business requirements, user stories, acceptance criteria, functional specifications, process flows, use cases, and decision logs.

• Translate high‑level initiatives into clear, technically feasible user stories.

• Break down complex features into smaller, incremental deliverables following INVEST principles.

• Create structured artifacts that reduce ambiguity and accelerate development and QA.

• Support traceability across requirements, design, testing, and deployment.

• Maintain a clean, organized, and well‑prioritized backlog for multiple Scrum teams.

• Independently determine which stories need refinement and approval based on project priorities.

• Ensure the BA function is never the bottleneck by anticipating upcoming needs and gathering requirements early.

• Drive backlog refinement sessions and proactively resolve blockers.

• Directly schedule and lead requirement meetings, refinement sessions, and alignment discussions with stakeholders and cross‑functional teams.

• Build strong, collaborative relationships with business partners across Marketing, Revenue Management, Operations, CX, and other departments.

• Serve as the central point of clarity across the SDLC from kickoff to release.

• Partner closely with Product, Engineering, UX, QA, Analytics, and Release Management to ensure shared understanding of scope and priorities.

• Facilitate communication across teams to avoid misalignment, delays, or rework.

• Ensure stakeholders understand testing responsibilities and timelines.

• Support release planning and ensure requirements are aligned with release cycles.

• Provide documentation in a controlled, governed, and audit‑ready manner.

• Identify unclear requirements, missing business rules, architecture constraints, or stakeholder disagreements early.

• Document risks and drive resolution before development begins.

• Prevent mid‑sprint churn by enforcing discipline around definition of ready (DoR).

• 7–10+ years of hands‑on Business Analyst experience in a digital or technology‑focused environment.

• 2–5+ years managing or leading Business Analysts or Agile delivery teams.

• Strong understanding of website and mobile app…