Service Product Transformation Associate

Are you ready to shape the future of client banking and business technology? Join a dynamic team driving innovation and transformation across global markets. This is your chance to make a real impact by enhancing client experiences and streamlining business processes. Work alongside talented professionals, leveraging cutting-edge technology and automation. Be part of a collaborative environment where your ideas and contributions matter.

As a Product & Transformation Associate within the Product & Transformation team, you play a pivotal role in supporting business growth and delivering outstanding client and employee experiences. You will collaborate with colleagues across regions, helping to develop smarter, more efficient processes that make a tangible difference. Your work will empower teams to deliver exceptional service and drive meaningful change within the organization.

• Execute product adoption and expansion initiatives through data analysis and retention
• Participate in regular meetings and maintain accurate notes to ensure effective execution
• Investigate and resolve customer issues promptly and efficiently
• Track and analyze key metrics to measure project success
• Communicate achievements and system enhancements to stakeholders
• Develop and maintain supporting materials for customer onboarding and adoption
• Collaborate with cross-functional teams to ensure seamless customer experiences
• Organize technical solutions for data analysis and reporting
• Create presentations and formal communications for senior stakeholders
• Engage with users to understand support processes and identify improvement opportunities
• Network and influence change through in-person and virtual interactions

• 2+ years of experience in customer success
• Strong verbal and written communication skills
• Proficiency in technology and data systems, with a willingness to learn new tools
• Demonstrated analytical and critical thinking abilities
• Experience working in a collaborative, team-oriented environment

• Experience with project management, product development, or transformation initiatives
• Familiarity with tools such as Pitchpro, Confluence, JIRA, SharePoint, Excel, or Alteryx
• Exposure to AI/ML automation technology and large language models
• Ability to create impactful presentations and formal communications
• Experience supporting global teams or stakeholders across multiple regions
• Knowledge of customer onboarding and adoption processes