Engineer , Excellence in Operations

Engineer 2, Excellence in Operations page is loaded## Engineer 2, Excellence in Operations locations:
TX - Plano, 2740 Dallas Pkwy Ste 100time type:
Full time posted on:
Posted Todayjob requisition :
R425437

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market.

Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
** Job Summary
** High-level customer-facing engineering support focused on Installation Support and Day 2 Service Assurance Support.
** Job Description
**** Must be flexible to work morning/mid-day/overnight shifts and weekends.
**** Employment Eligibility:
** Applicants must have the legal right to work in the United States
** without the need for current or future employer-sponsored work authorization** (including H-1B, OPT, or other visa types). This position is not eligible for visa sponsorship.
** Core Responsibilities
*** Hands-on IP router/switch/firewall/SDWAN customer premises equipment
* Design, configure and deploy LAN and WAN network connections, hardware, software and communication links and services.
* Optimize the network and systems services and troubleshoot any network performance issues.
* Responsible for the service provision and monitoring of the network infrastructure to company standards.
* Works directly with customers to troubleshoot and resolve network issues
* Is a technical point of contact for other internal engineers
* Consistent exercise of independent judgment and discretion in matters of significance.
* Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
* Other duties and responsibilities as assigned.
** Skills
* ** Hands-on experience with Fortinet SD-WAN solutions is highly preferred, along with exposure to Cisco and Juniper routing platforms.
* Strong understanding of internetworking design principles, routing, and their practical applications.
* Familiarity with Layer 2 and Layer 3 internetworking technologies.
* Several years of experience working with common networking protocols.
* Experience with firewalls such as Fortinet (60F/80F/100F/400F/1800F), Cisco ASA, Juniper SRX, Checkpoint NG, or similar platforms.
* Experience with Cisco switching and routing environments.
* Relevant certifications (e.g., Fortinet NSE levels, CCNA, CCNP) are a plus; advanced certifications (e.g., Fortinet Expert, CCIE) are preferred but not required.
** Employees at all levels are expected to:
*** Understand our Operating Principles; make them the guidelines for how you do your job.
* Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
* Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
* Win as a team - make big things happen by working together and being open to new ideas.
* Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
* Drive results and growth.
* Support a culture of inclusion in how you work and lead.
* Do what's right for each other, our customers, investors and our communities.
** Disclaimer:
*** This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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